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For Companies At a Glance
- Tasks: Support Health Care Professionals in accessing Compassionate Use Medicines and ensure compliance with regulations.
- Company: Bionical Emas is a global leader in Early Access Programs, dedicated to bringing life-changing medicines to patients.
- Benefits: Enjoy 25 days of vacation, health insurance, flexible work options, and a sabbatical after two years.
- Why this job: Make a real impact on patient lives while working in a supportive and inclusive culture.
- Qualifications: Must be a native German speaker with customer service experience and strong communication skills.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Patient Access Associate – German Speaker role at Bionical Emas.
About The Role
We have an opportunity for a Patient Access Associate to join our growing Early Access Programs team, supporting Health Care Professionals in accessing Compassionate Use Medicines on behalf of our pharmaceutical clients. In this role, you\’ll play a crucial part in guiding Health Care Professionals through the process of requesting investigational medicines, ensuring compliance with all regulatory requirements before shipment, and upholding our commitment to patient centricity.
What will your job look like?
- Be the primary point of contact for Health Care Professionals on Early Access Programs, helping them complete patient requests efficiently and accurately
- Manage interactions with professionalism and empathy, particularly in situations where customers may be distressed
- Advise on the regulatory landscape in each market (with support from the Patient Access Managers and Bionical Regulatory team)
- Ensure all quality, compliance, and country-specific regulatory requirements are met
- Actively promote patient centricity throughout all program interactions
What will you need to succeed?
- Previous customer service experience is essential
- Native German Speaker
- Demonstrated commitment to improving patient access to treatment
- Experience working in a matrix organisation
- Strong relationship-building and communication skills
- Proactive problem solver with the ability to anticipate issues and suggest practical solutions
- Proficiency in Microsoft Office and general digital literacy
- A compelling communicator who can manage expectations and drive positive outcomes
What will you get in return?
We want you to do your best work. We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximise your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.
- 25 days of vacation
- Vacation days purchasing scheme
- 1 extra vacation day per each 3 years of service
- Discretionary Annual Bonus
- Sabbatical of 3 to 6 months (after 2 years of service)
- Life Insurance
- Health Insurance and Employee Assistance Programme
- Employee Support Networks – help us continue to build on our inclusive culture
- Hybrid/Flexible work
Does this sound like you?
It is time to apply, and we can’t wait to hear from you! Even if you don\\\’t meet 100% of the requirements, be confident in yourself and don\\\’t hesitate to apply!
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
Equal Opportunity
We are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We offer equal opportunities and are committed to diversity in the workplace and providing accessibility accommodations to applicants with disabilities. If you need accommodation or assistance, please contact the recruitment team at HR@bionicalemas.com.
Powering the patient journey
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Patient Access Associate - German Speaker employer: Bionical Emas
Contact Detail:
Bionical Emas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Associate - German Speaker
✨Tip Number 1
Familiarise yourself with the Early Access Programs and Compassionate Use Medicines. Understanding these concepts will help you engage more effectively with Health Care Professionals and demonstrate your commitment to patient access.
✨Tip Number 2
Brush up on your knowledge of the regulatory landscape in Germany and other relevant markets. Being well-versed in compliance requirements will show that you can navigate the complexities of the role with confidence.
✨Tip Number 3
Practice your communication skills, especially in empathetic scenarios. Role-playing difficult conversations can prepare you for managing distressed customers and help you build rapport quickly.
✨Tip Number 4
Network with professionals in the healthcare and pharmaceutical sectors. Attend relevant events or join online forums to connect with others who can provide insights into the industry and potentially refer you to opportunities.
We think you need these skills to ace Patient Access Associate - German Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any specific skills that align with the role of a Patient Access Associate. Emphasise your proficiency in German and any experience you have in healthcare or regulatory environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving patient access to treatment. Mention how your background and skills make you a great fit for Bionical Emas, and demonstrate your understanding of their mission and values.
Showcase Communication Skills: Since the role requires strong relationship-building and communication skills, provide examples in your application that demonstrate your ability to manage expectations and communicate effectively, especially in challenging situations.
Highlight Problem-Solving Abilities: Include specific instances where you've proactively solved problems or anticipated issues in previous roles. This will show your potential employer that you can handle the responsibilities of the Patient Access Associate position.
How to prepare for a job interview at Bionical Emas
✨Showcase Your Customer Service Skills
Since previous customer service experience is essential for this role, be prepared to discuss specific examples of how you've successfully handled customer interactions. Highlight your ability to manage distressed customers with empathy and professionalism.
✨Demonstrate Your Language Proficiency
As a native German speaker, ensure you can communicate fluently in both German and English during the interview. Practice common phrases and terminology related to patient access and healthcare to show your comfort with the language.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulatory requirements relevant to compassionate use medicines in different markets. Being able to discuss these regulations will demonstrate your commitment to compliance and patient centricity.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges that may arise in the role and prepare practical solutions. Show your proactive problem-solving skills by discussing how you would anticipate issues and address them effectively.
