Patient Access Associate - German Speaker

Overview Join to apply for the Patient Access Associate – German Speaker role at Bionical Emas .About The Role We have an opportunity for a Patient Access Associate to join our growing Early Access Programs team, supporting Health Care Professionals in accessing Compassionate Use Medicines on behalf of our pharmaceutical clients. In this role, you\’ll play a crucial part in guiding Health Care Professionals through the process of requesting investigational medicines, ensuring compliance with all regulatory requirements before shipment, and upholding our commitment to patient centricity.What will your job look like? Be the primary point of contact for Health Care Professionals on Early Access Programs, helping them complete patient requests efficiently and accuratelyManage interactions with professionalism and empathy, particularly in situations where customers may be distressedAdvise on the regulatory landscape in each market (with support from the Patient Access Managers and Bionical Regulatory team)Ensure all quality, compliance, and country-specific regulatory requirements are metActively promote patient centricity throughout all program interactionsWhat will you need to succeed? Previous customer service experience is essentialNative German SpeakerDemonstrated commitment to improving patient access to treatmentExperience working in a matrix organisationStrong relationship-building and communication skillsProactive problem solver with the ability to anticipate issues and suggest practical solutionsProficiency in Microsoft Office and general digital literacyA compelling communicator who can manage expectations and drive positive outcomesWhat will you get in return? We want you to do your best work. We care about our people\’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximise your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.25 days of vacationVacation days purchasing scheme1 extra vacation day per each 3 years of serviceDiscretionary Annual BonusSabbatical of 3 to 6 months (after 2 years of service)Life InsuranceHealth Insurance and Employee Assistance ProgrammeEmployee Support Networks – help us continue to build on our inclusive cultureHybrid/Flexible workDoes this sound like you? It is time to apply, and we can\’t wait to hear from you! Even if you don\\\’t meet 100% of the requirements, be confident in yourself and don\\\’t hesitate to apply!PLEASE NOTE : We will be longlisting applications as soon as we receive them, so please apply early to register your interest.Equal Opportunity We are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We offer equal opportunities and are committed to diversity in the workplace and providing accessibility accommodations to applicants with disabilities. If you need accommodation or assistance, please contact the recruitment team at HR@bionicalemas.com.Powering the patient journey

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