At a Glance
- Tasks: Support Health Care Professionals in accessing Compassionate Use Medicines and ensure compliance.
- Company: Bionical Emas, a global leader in Early Access Programs and Clinical Trial Supply.
- Benefits: 25 days vacation, health insurance, hybrid work, and sabbaticals after 2 years.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real difference in patients' lives while developing your career in a supportive environment.
- Qualifications: Customer service experience and native German speaker with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A Career with Purpose
Bionical Emas is a global Early Access Programs (EAP) and Clinical Trial Supply (CTS) group bringing life-changing medicines to patients around the world. Their range of services and capabilities benefit many of the world’s leading pharma and biotech companies.
At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we’d love to hear from you.
About the Role
We have an opportunity for a Patient Access Associate to join our growing Early Access Programs team, supporting Health Care Professionals in accessing Compassionate Use Medicines on behalf of our pharmaceutical clients. In this role, you\'ll play a crucial part in guiding Health Care Professionals through the process of requesting investigational medicines — ensuring compliance with all regulatory requirements before shipment, and upholding our commitment to patient centricity.
What will your job look like?
- Be the primary point of contact for Health Care Professionals on Early Access Programs, helping them complete patient requests efficiently and accurately
- Manage interactions with professionalism and empathy — particularly in situations where customers may be distressed
- Advise on the regulatory landscape in each market (with support from the Patient Access Managers and Bionical Regulatory team)
- Ensure all quality, compliance, and country-specific regulatory requirements are met
- Actively promote patient centricity throughout all program interactions
What will you need to succeed?
- Previous customer service experience is essential
- Native German Speaker
- Demonstrated commitment to improving patient access to treatment
- Experience working in a matrix organisation
- Strong relationship-building and communication skills
- Proactive problem solver with the ability to anticipate issues and suggest practical solutions
- Proficiency in Microsoft Office and general digital literacy
- A compelling communicator who can manage expectations and drive positive outcomes
What will you get in return?
We want you to do your best work! We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximise your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.
- 25 days of vacation
- Vacation days purchasing scheme
- 1 extra vacation day per each 3 years of service
- Discretionary Annual Bonus
- Sabbatical of 3 to 6 months (after 2 years of service)
- Life Insurance
- Health Insurance and Employee Assistance Programme
- Employee Support Networks – help us continue to build on our inclusive culture
- Hybrid/Flexible work
Does this sound like you?
It is time to apply, and we can’t wait to hear from you!
Even if you don\'t meet 100% of the requirements, be confident in yourself and don\'t hesitate to apply!
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
We Are Bionical Emas
We are proud of our people and proud of our achievements. We encourage and hire people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Bionical Emas’ management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
Bionical Emas offers equal opportunities and is committed to diversity in its workplace and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Bionical Emas and need accommodation or special assistance, please let us know by sending an email with your request to the recruitment team at HR@bionicalemas.com.
We Are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us.
Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Our Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Bionical Emas’ use of your personal information. By applying for the above position, you confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates: Privacy Policy - Bionical Emas applicable to your place of residence.
Patient Access Associate - German Speaker in Brighton employer: Bionical Emas
Bionical Emas is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive and inclusive work culture. With benefits such as flexible working arrangements, generous vacation policies, and opportunities for career development, you will be empowered to make a meaningful impact in the lives of patients while working alongside a dedicated team in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Associate - German Speaker in Brighton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bionical Emas.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bionical Emas.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bionical Emas, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Access Associate - German Speaker in Brighton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bionical Emas.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bionical Emas.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bionical Emas. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bionical Emas. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bionical Emas
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bionical Emas’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
