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For Companies At a Glance
- Tasks: Provide first line support and resolve incidents in a fast-paced tech environment.
- Company: Join Bionic, a dynamic tech-enabled business empowering small business owners.
- Benefits: Enjoy 25 days annual leave, flexible working, and health & wellbeing perks.
- Why this job: Be part of innovative projects and make a real impact in tech support.
- Qualifications: Experience in Service Desk Support and familiarity with Windows 11 and O365.
- Other info: Great career progression opportunities and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Bionic is a tech-enabled business switching service, empowering small business owners with a radically better way to sort their essentials through smart technology. We’re looking for a Service Desk Analyst to join our Tech Operations Team in London and work in a fast‑paced environment where innovative ideas and projects come to life.
Day to Day Responsibilities
- First line support to the business and proactive maintenance
- Ensuring all incidents & requests are logged correctly & resolved to SLA
- Resolution of incidents where possible and achieving a high first line fix rate
- Escalate incidents appropriately and in a timely manner
- Perform root cause analysis on problem tickets
- All user administration to accounts on request
- Hardware support to include desktops, laptops, MFDs and all peripherals
- Assisting with project work
Skills & experience required
- Prior experience in a Service Desk Support role
- Experience of supporting Windows 11 and O365 suite
- Experience of supporting Mac OS devices
- Desktop and laptop hardware installation and troubleshooting
- Experience in supporting Salesforce is desirable
- Have used machine imaging technologies
- Worked in a cyber security aware environment
- Driven team player
- Previous experience working within a fast‑paced environment is advantageous
The interview process
- Initial conversation with our Talent Acquisition Team
- 1st stage interview with the Hiring Manager & a Senior Service Desk Analyst
- 2nd stage interview face to face with our Head of Tech Ops
Benefits
- Enhance your health & wellbeing: Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Service Desk Analyst employer: Bionic
Contact Detail:
Bionic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company before your interview! Research Bionic and understand what they do, their values, and how you can contribute. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions related to service desk roles. Think about your past experiences and how they relate to the skills Bionic is looking for, like troubleshooting and user support. We want to hear your stories!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss how you've handled tricky situations in the past, especially in a fast-paced environment. Bionic loves innovative thinkers who can tackle challenges head-on!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows 11, O365, and any hardware support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our fast-paced environment. Let us know what makes you a great fit for Bionic.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved incidents or improved processes in previous roles. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bionic!
How to prepare for a job interview at Bionic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, O365, and Mac OS devices. Be ready to discuss your experience with hardware installation and troubleshooting, as well as any machine imaging technologies you've used. This will show that you're not just familiar with the tools but can also handle them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents in previous roles. Highlight your ability to perform root cause analysis and achieve a high first line fix rate. This will demonstrate your proactive approach and problem-solving capabilities, which are crucial for a Service Desk Analyst.
✨Show Your Team Spirit
Bionic values driven team players, so be ready to talk about your experiences working in fast-paced environments. Share instances where you've collaborated with colleagues to tackle challenges or improve processes. This will help convey that you're a great fit for their team-oriented culture.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the Tech Operations Team's current projects or how they measure success in the Service Desk role. This shows your genuine interest in the position and helps you gauge if Bionic is the right fit for you.
