Sales Trainer

At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly.

The role involves designing, delivering and continuously improving training across Bionic's Sales and Service teams, ensuring agents and team leaders have the knowledge, confidence and capability required to perform effectively in their roles. This role supports new starter onboarding, ongoing development, process and system training, change adoption and targeted performance interventions.

Key responsibilities include:

• Delivering engaging classroom-based, virtual and on-the-job training for Sales and Service agents, including new starter onboarding and ongoing development.
• Designing and developing training materials, including slide decks, facilitator notes, system walkthroughs, knowledge checks, role-play exercises, process guides and e-learning content.
• Supporting agents in building strong product, process, system, compliance and customer service knowledge.
• Working with Sales, Service, Business Excellence, Compliance and subject matter experts to ensure training content remains accurate, current and reflective of business needs.
• Adapting training delivery to different audiences, learning styles and experience levels.
• Providing coaching and performance support to agents.
• Assessing training effectiveness through learner feedback, observations, knowledge checks, performance data and operational outcomes.
• Maintaining accurate training records, attendance logs and completion tracking.
• Contributing to the continuous improvement of training programmes.
• Supporting the rollout of business change, new systems, new processes and operational initiatives.
• Promoting a consistent learning culture across Sales and Service.

Essential skills and experience required:

• Proven experience in training, coaching, sales enablement, learning & development, team leadership or operational support roles.
• Strong facilitation, presentation and coaching skills.
• Experience designing and delivering practical, structured training programmes.
• Ability to create and maintain effective training materials using digital learning tools.
• Strong communication and stakeholder management skills.
• Ability to use performance data, feedback and operational insights to identify learning needs.
• Strong organisational skills.
• Experience maintaining training records and reporting.
• Understanding of adult learning principles and instructional design methodologies.

Desirable skills and experience:

• Experience within energy, connectivity, finance, utilities or other regulated sales environments.
• Experience supporting both Sales and Customer Service teams.
• Familiarity with sales methodologies and compliance requirements.
• Experience using or administering Learning Management Systems (LMS).
• Relevant training qualification or certification.

The interview process includes an initial conversation with the Talent Acquisition Team, followed by a Teams interview with the Hiring Manager and a final in-person interview.

About Bionic Group: Bionic has over 630 people working across three office locations and four businesses. We have a high energy work environment where you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun!

Benefits include private healthcare cover, 25 days annual leave plus bank holidays, enhanced maternity/paternity leave, flexible working options, and recognition incentives.