At a Glance
- Tasks: Manage key accounts and build strong relationships to drive customer satisfaction and renewals.
- Company: Join Bionic, the UK's leading business comparison service for small businesses.
- Benefits: Enjoy private healthcare, generous leave, and financial wellbeing perks.
- Other info: Dynamic team environment with opportunities for recognition and career growth.
- Why this job: Make a real impact by helping SMEs save time and money on essentials.
- Qualifications: Proven account management experience and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium‑size businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly.
Location: London or Luton
We're looking for results-driven Key Account Managers to own and develop relationships with our key Energy customers. These roles are responsible for delivering a structured contact strategy and delivering exceptional value-added services for high consumption business Energy customers. Key outputs measured on will be to drive higher renewals conversion, customer satisfaction and commercial results by the time the customer reaches their renewals sales window.
Success measures:
- Improved customer renewal and retention rates
- Average consumption sold vs accounts pipeline available
- Productivity, including meeting contact rate targets and services delivered
- Increased customer satisfaction (NPS) and positive anecdotal customer feedback
- Consistent delivery of contact strategy and productivity metrics
- Consistently hit compliance metrics
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong, long‑term relationships with assigned key accounts during key stages in their lifecycle. Develop a deep understanding of the customer objectives, challenges and expectations. Deliver a planned, structured contact strategy maximising all touchpoints with a view to translating them into strong sales and commercial results.
- Value‑Added Services: Deliver outstanding value-added services for customers including consumption reviews, KVA checks and bill validation among others. Clear communication and documentation of services offered and delivered for the customer, plus ensuring other agents can clearly reference the information at the point of the customer renewing their business energy contract.
- Customer Renewal Rates: Ensure relationship management, services offered and other activity contributes to improved customer renewal rates. Proactively manage account health, identify risks and implement recovery plans where possible, whilst also spotting and executing opportunities for upsell/cross‑sell. Collaboration with the assigned Energy Renewals Agent and other departments to maximise renewal rates through the improved relationship and service that has been delivered.
About You:
- Proven experience in account management
- Proven track record of delivering sales and commercial results
- Excellent communication and stakeholder management skills
- Commercial acumen and analytical mindset to identify and execute growth opportunities
- Organisational ability with strong planning and prioritisation skills to manage a pipeline of customer accounts
- Ownership to achieve ambitious achievable targets, with a proactive mindset
Interview process:
- Initial conversation with one of our Talent Acquisition Team
- 1st stage interview with the hiring manager
- Final stage interview, with some of the wider team
Benefits:
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone & annual awards and recognition
- Long service awards
Key Account Manager in Luton employer: Bionic
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions employee wellbeing and professional growth. With comprehensive benefits including private healthcare, generous leave policies, and a commitment to recognising achievements, our London and Luton locations provide a dynamic environment where Key Account Managers can thrive while making a meaningful impact on small businesses across the UK.
