At a Glance
- Tasks: Welcome visitors, manage office activities, and provide excellent customer service.
- Company: Join Bionic, a vibrant company making life easier for small business owners.
- Benefits: Enjoy 25 days annual leave, private healthcare, and flexible working options.
- Other info: Great career progression opportunities and a fun, collaborative workplace culture.
- Why this job: Be part of a dynamic team in a fast-paced, innovative environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
We are Bionic, and we're on a mission to make life radically easier for small business owners, building a one-stop shop for all their business essentials, and giving them an experience so good that they trust Bionic to sort everything for them, forever. We're building something extraordinary - a one-stop shop that makes life radically easier for small business owners. That same energy flows through our workplace: fast-paced, high-impact, and buzzing with innovation.
The role
As we continue to grow, we're looking for a Receptionist to join our Luton site, who shares our drive and wants to be part of a team that's doing its best work every day. We are seeking a friendly and organised individual to add to our culture and help ensure our office runs smoothly at all times. In this role you will be the primary point of contact for staff, visitors and contractors providing excellent customer service and ensuring the smooth operation of daily office activities.
Key responsibilities:
- Greet and welcome visitors in a warm professional and friendly manner
- Manage incoming and outgoing staff/visitors via our scan in system (Net2)
- Issue visitor and staff passes
- Accept daily deliveries and post
- Schedule meeting rooms and maintain the reception calendar
- Ensure the reception area and downstairs kitchen is clean and tidy
- Assist with administrative tasks such as document preparation and printing
- Order weekly office supplies
- Order stationery and maintain stockroom
- Monitor reception CCTV
- Lock up revolving door/emergency exit doors at the end of each day
About you
You'll have proven experience in a similar type role. You'll also be able to demonstrate:
- Previous experience in a receptionist or customer service role
- Strong communication and interpersonal skills
- Proficiency in computer software (Microsoft Office)
- Ability to multitask and stay organised in a fast-paced environment
- Professional appearance and demeanour
About Bionic Group
Bionic has over 550 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means providing you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing: Private healthcare cover, Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies, Eyecare scheme
- Taking time away from work: 25 days annual leave (3 to be taken over Christmas shut down period) plus the 8 UK bank holidays, increasing with tenure, 1 paid family/religious day of leave per year - following successful probation period, 1 paid charity volunteering day per year, Option to buy/sell up to an additional 3 days leave per year
- Family matters: Enhanced maternity, paternity or shared parental leave, 2 days off for your wedding upon joining, and up to 5 days after 2 years' service, Flexible working options & a hybrid work approach
- Financial wellbeing: Auto-enrolled salary sacrifice pension scheme, Life assurance, Season ticket loans, salary advances & loans to buy/rent a home - based on tenure, Cycle to work scheme
- Recognition: Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success, Company summer & Christmas party celebrations, business and local zone annual awards and recognition, Long service awards
Guest Experience Coordinator – Receptionist in Luton employer: Bionic
At Bionic, we pride ourselves on being an exceptional employer, fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a Guest Experience Coordinator at our Luton site, you'll enjoy a supportive environment with ample opportunities for career progression, alongside generous benefits such as private healthcare, flexible working options, and a commitment to employee wellbeing. Join us in making a meaningful impact for small business owners while being part of a dynamic team that values innovation and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Coordinator – Receptionist in Luton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bionic's mission and values. This way, you can show how your vibe matches theirs, making it clear that you're not just looking for any job, but this job.
✨Tip Number 2
Practice your people skills! As a Guest Experience Coordinator, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling different types of visitors.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past roles where you juggled multiple tasks successfully. This will help you stand out as someone who thrives in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bionic team. Let’s make it happen!
We think you need these skills to ace Guest Experience Coordinator – Receptionist in Luton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show a bit of flair while keeping it professional. Remember, we’re all about creating a friendly and welcoming environment.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Coordinator role. Highlight your relevant experience in customer service and reception duties, and connect your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Bionic
✨Know Bionic Inside Out
Before your interview, take some time to research Bionic and its mission. Understand how they aim to make life easier for small business owners. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Guest Experience Coordinator, you'll be the face of the company. Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a positive experience for visitors or clients.
✨Demonstrate Organisational Skills
In a fast-paced environment like Bionic, being organised is key. Be ready to discuss how you manage multiple tasks efficiently. You could mention tools or methods you use to stay on top of your responsibilities, especially in a reception role.
✨Dress the Part
First impressions matter! Make sure to dress professionally and appropriately for the interview. A polished appearance reflects your understanding of the role and the professional environment at Bionic, setting a positive tone right from the start.
