At a Glance
- Tasks: Support customers through calls and emails, ensuring a great experience with Bionic.
- Company: Join Bionic, a tech-driven company making business essentials easier for owners.
- Benefits: Enjoy 25 days leave, private healthcare, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for personal development and recognition.
- Why this job: Be part of a high-energy team that values your growth and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world‑class human service, smart technology, and data, our tech‑enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. Our purpose is to ‘earn the lifetime loyalty of British businesses'.
To support our continued growth and exciting plans, we're looking for a Customer Service Advisor to join our Customer Service Team in supporting customers through their interactions with Bionic. The Customer Service Team ensures our customers have a great journey with Bionic, that they're satisfied, and their experiences are consistently of a high standard. This is an excellent opportunity to join a high‑performance team within a rewarding department, into roles offering training and personal development.
Day‑to‑Day Responsibilities
- Answering and replying to customer calls and emails
- Maintaining a positive, empathetic, and professional attitude toward our customers
- Updating queries/complaints with high‑quality notes
- Carrying out any inquiries if the customer isn't happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support
- Meeting regulatory standards, such as Data Protection and FCA Guidelines
What We're Looking For
- An enthusiastic, customer‑focused individual
- Prior experience in a customer service role
- Exceptional communication skills, both verbal and written
- Excellent telephone manner
- Proven experience in adapting your problem‑solving skills
- Comfortable navigating changing priorities and adapting approach to support business objectives
- Strong numerical skills
- Impeccable time‑management skills
- Energy industry experience would be a bonus, however this is not essential
The Interview Process
- One‑way video submission, to find out more about you and your interest in the role
- 30 minute Teams interview with our Talent Acquisition team
- 1 hour in-person interview with the Hiring Managers in our Luton office
About Bionic
Bionic has over 630 colleagues working across three office locations and four businesses; Bionic – London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – field‑based agents. We have a high‑energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Customer Service Advisor in Luton employer: Bionic
Bionic is an exceptional employer, offering a dynamic work culture in the heart of London Liverpool Street. With a strong focus on employee growth, we provide comprehensive benefits such as private healthcare and support for CII qualifications, ensuring our team members thrive both personally and professionally. Join us to be part of a collaborative environment that values innovation and excellence in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bionic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bionic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bionic:Your cover letter is your chance to shine! Tell us why you want to work at Bionic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bionic!
How to prepare for a job interview at Bionic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
