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- Tasks: Support customers through calls and emails, ensuring a great experience with Bionic.
- Company: Join Bionic, a tech-driven company making business essentials easier for owners.
- Benefits: Enjoy 25 days leave, private healthcare, and a vibrant work culture.
- Why this job: Be part of a high-energy team that values your growth and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for personal development and recognition.
The predicted salary is between 30000 - 42000 £ per year.
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world‑class human service, smart technology, and data, our tech‑enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. Our purpose is to ‘earn the lifetime loyalty of British businesses'.
To support our continued growth and exciting plans, we're looking for a Customer Service Advisor to join our Customer Service Team in supporting customers through their interactions with Bionic. The Customer Service Team ensures our customers have a great journey with Bionic, that they're satisfied, and their experiences are consistently of a high standard. This is an excellent opportunity to join a high‑performance team within a rewarding department, into roles offering training and personal development.
Day‑to‑Day Responsibilities
- Answering and replying to customer calls and emails
- Maintaining a positive, empathetic, and professional attitude toward our customers
- Updating queries/complaints with high‑quality notes
- Carrying out any inquiries if the customer isn't happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support
- Meeting regulatory standards, such as Data Protection and FCA Guidelines
What We're Looking For
- An enthusiastic, customer‑focused individual
- Prior experience in a customer service role
- Exceptional communication skills, both verbal and written
- Excellent telephone manner
- Proven experience in adapting your problem‑solving skills
- Comfortable navigating changing priorities and adapting approach to support business objectives
- Strong numerical skills
- Impeccable time‑management skills
- Energy industry experience would be a bonus, however this is not essential
The Interview Process
- One‑way video submission, to find out more about you and your interest in the role
- 30 minute Teams interview with our Talent Acquisition team
- 1 hour in-person interview with the Hiring Managers in our Luton office
About Bionic
Bionic has over 630 colleagues working across three office locations and four businesses; Bionic – London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – field‑based agents. We have a high‑energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Customer Service Advisor in Luton employer: Bionic
Contact Detail:
Bionic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Luton
✨Tip Number 1
Get to know Bionic and its mission! Research the company’s values and how they support business owners. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when answering calls and emails, making it easier to build rapport with customers.
✨Tip Number 3
Prepare for the interview process by familiarising yourself with common customer service scenarios. Think about how you would handle difficult situations and be ready to share examples from your past experience. This will demonstrate your problem-solving skills and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Service Advisor in Luton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showing your personality.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention how your skills and experiences relate to the role of a Customer Service Advisor at Bionic.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bionic
✨Know Your Stuff
Before the interview, make sure you understand Bionic's mission and services. Familiarise yourself with their approach to customer service and how they use technology to support business owners. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your empathy and problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about times when you've had to adapt to changing priorities or resolve a difficult customer issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to handle real-life situations.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Bionic is the right fit for you.