At a Glance
- Tasks: Lead quality assurance in insurance sales, coaching brokers to enhance performance and compliance.
- Company: Join Bionic, the UK's top business comparison service, dedicated to supporting small businesses.
- Benefits: Enjoy private healthcare, generous leave, and support for your CII qualifications.
- Other info: Dynamic work environment with excellent progression opportunities and a vibrant team culture.
- Why this job: Make a real impact in the insurance industry while developing your skills and career.
- Qualifications: Experience in sales coaching and a strong understanding of insurance processes required.
The predicted salary is between 50000 - 55000 € per year.
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance processes to improve conversion, retention, and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Situated in our vibrant, award-winning sales floor, you will be:
- Developing broker capability and coaching
- Running monthly coaching cycles - reviewing broker calls and files and delivering structured feedback
- Designing and delivering learning on objection handling and creating good customer outcomes
- Partnering with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders
- Conducting risk-based reviews following call listening and post call audits to defined standard
- Monitoring and aligning action planning to regulatory compliance reviews
- Documenting findings and possible remediation where issues have been identified
- Maintaining an audit trail for regulatory reviews
- Chairing monthly quality and coaching huddle - agreeing top themes and feedback to sales operations
- Working with Technical and Compliance to approve wording and guardrails
- Working with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
About You
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you will gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone & annual awards and recognition
- Long service awards
Insurance Quality Lead in London employer: Bionic
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London Liverpool Street. As an Insurance Quality Lead, you'll benefit from outstanding progression opportunities, a supportive environment for professional development, and a comprehensive benefits package that prioritises your health and wellbeing. Join us to elevate your career while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Insurance Quality Lead role.
✨Tip Number 2
Prepare for those interviews! Research Bionic and understand their mission to make running a small business easier. We want to show how our skills align with their goals, especially in enhancing sales performance and compliance.
✨Tip Number 3
Practice makes perfect! Mock interviews can help us nail down our responses, especially around coaching and compliance. Let’s get comfortable discussing our experience in broker distribution and sales coaching.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can showcase our enthusiasm for the role and the company right from the start!
We think you need these skills to ace Insurance Quality Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Quality Lead role. Highlight your experience in broker distribution, sales coaching, and compliance. We want to see how your skills align with our mission at Bionic!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing sales performance and quality in insurance. Show us how your analytical mindset and coaching abilities can make a difference.
Showcase Your Communication Skills:Exceptional written communication is key for this role. Make sure your application is clear, concise, and free of errors. We love candidates who can express their thoughts effectively, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Bionic team!
How to prepare for a job interview at Bionic
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you truly understand the industry.
✨Showcase Your Coaching Skills
Since the role involves developing broker capability and coaching, prepare examples of how you've successfully coached others in the past. Think about specific situations where your guidance led to improved performance or compliance.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to identify patterns and improve processes. Bring examples of how you've translated QA data into actionable coaching or process changes, as this will highlight your analytical mindset.
✨Build Relationships
The ability to build strong relationships is key in this role. Prepare to talk about how you've collaborated with sales teams or other departments in the past. Highlight any experiences where you acted as a trusted advisor to enhance team performance.
