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- Tasks: Coach brokers, enhance sales performance, and ensure quality compliance.
- Company: Join Bionic, the UK's top business comparison service with a vibrant culture.
- Benefits: Competitive salary, 25 days leave, health perks, and support for CII qualifications.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in sales coaching and understanding of insurance processes required.
- Other info: Dynamic environment with opportunities for career progression and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Elevate Your Insurance Career at Bionic! One of our fastest growing departments within Bionic - offering outstanding progression, commission scheme and your Bionic funded CII qualification!
Base salary: c£40,000 (dependant on experience) plus performance bonus.
The Bionic Group: We are Bionic, the UK's number one business comparison and switching service. It is our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials - energy, connectivity, insurance, and finance.
Join Us as a Broker Coach and Quality Assurance Manager: We are currently seeking a Broker Coach and Quality Assurance Manager to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance processes to improve conversion, retention, and regulatory outcomes.
Responsibilities:
- Developing broker capability and coaching.
- Run monthly coaching cycles - reviewing broker calls and files and delivering structured feedback.
- Design and deliver learning on objection handling and creating good customer outcomes.
- Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders.
Quality Assurance:
- Conduct risk based reviews following call listening and post call audits to defined standard.
- Monitor and align action planning to regulatory compliance reviews.
- Document findings and possible remediation where issues have been identified.
- Maintain an audit trail for regulatory reviews.
Continuous Improvement and Governance:
- Chair monthly quality and coaching huddle - agree top themes and feedback to sales operations.
- Work with Technical and Compliance to approve wording and guardrails.
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework.
About You:
- Experience in broker distribution, sales coaching, QA / Compliance.
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment.
- Proven track record in developing broking and sales capability in a compliant manner.
- Strong understanding of Consumer Duty, FCA expectations and relevant controls.
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes.
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas.
- Process improvement focus to investigate root cause analysis and define appropriate solutions.
- Exceptional written and oral communication skills.
- Progress towards relevant qualifications such as CII is preferred.
Upon passing probation, you'll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits:
- Enhance your health & wellbeing – Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies.
- Taking time away from work – 25 days annual leave, increasing with tenure.
- 1 paid family & religious day of leave per year - following successful probation period.
- 1 paid charity volunteering day per year.
- Option to buy/sell up to an additional 3 days leave per year.
- Enhanced maternity, paternity or shared parental leave.
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Auto-enrolled salary sacrifice pension scheme.
- Life assurance.
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure.
- Cycle to work scheme.
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success.
- Company summer & Christmas party celebrations, business and local zone annual awards and recognition.
Insurance Coach & Quality Assurance Broker in London employer: Bionic
Contact Detail:
Bionic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Coach & Quality Assurance Broker in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can clearly explain what you bring to the table. Tailor your message to highlight your experience in broker distribution and sales coaching.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise in Commercial SME Insurance and compliance can really set you apart from the competition.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining Bionic. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Insurance Coach & Quality Assurance Broker in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insurance Coach & Quality Assurance Broker role. Highlight your experience in broker distribution and sales coaching, as well as your understanding of compliance and regulatory requirements. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since exceptional written and oral communication skills are key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. Remember, we’re looking for someone who can effectively convey ideas and feedback!
Demonstrate Your Analytical Mindset: In your application, share examples of how you've used data to drive improvements in sales or compliance. We love candidates who can interpret MI and translate QA data into actionable insights. Show us how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our hiring team, and you’ll be one step closer to joining our vibrant Bionic family. Don’t miss out on this opportunity!
How to prepare for a job interview at Bionic
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Being able to discuss specific products and demonstrate your understanding of the market will show that you're serious about the role.
✨Show Off Your Coaching Skills
Prepare examples of how you've successfully coached others in a sales environment. Think about specific situations where you improved performance or compliance, as this will resonate well with the hiring team.
✨Understand Compliance Inside Out
Familiarise yourself with Consumer Duty and FCA expectations. Be ready to discuss how you would ensure regulatory compliance in your coaching and quality assurance practices, as this is crucial for the role.
✨Build Rapport with the Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they approach coaching, which will demonstrate your collaborative mindset and interest in the company culture.
