At a Glance
- Tasks: Manage key accounts and build strong relationships with energy customers to drive renewals.
- Company: Dynamic energy company focused on customer satisfaction and commercial success.
- Benefits: Private healthcare, 25 days leave, enhanced parental leave, and financial wellbeing support.
- Other info: Join a vibrant team with opportunities for recognition and career growth.
- Why this job: Make a real impact in the energy sector while developing your career in account management.
- Qualifications: Experience in account management and a proven track record in sales.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Location: London or Luton
We are looking for results-driven Key Account Managers to own and develop relationships with our key Energy customers. These roles are responsible for delivering a structured contact strategy and exceptional value-added services for high consumption business Energy customers. Key outputs measured will be to drive higher renewals conversion, customer satisfaction, and commercial results by the time the customer reaches their renewals sales window.
Success measures:
- Improved customer renewal and retention rates
- Average consumption sold vs accounts pipeline available
- Productivity, including meeting contact rate targets and services delivered
- Increased customer satisfaction (NPS) and positive anecdotal customer feedback
- Consistent delivery of contact strategy and productivity metrics
- Consistently hit compliance metrics
Key Responsibilities
- Customer Relationship Management: Build and maintain strong, long-term relationships with assigned key accounts during key stages in their lifecycle. Develop a deep understanding of the customer objectives, challenges, and expectations. Deliver a planned, structured contact strategy maximising all touchpoints with a view to translating them into strong sales and commercial results.
- Value-Added Services: Deliver outstanding value-added services for customers including consumption reviews, KVA checks, and bill validation, among others. Clear communication and documentation of services offered and delivered for the customer, plus ensuring other agents can clearly reference the information at the point of the customer renewing their business energy contract.
- Customer Renewal Rates: Ensure relationship management, services offered, and other activity contribute to improved customer renewal rates. Proactively manage account health, identify risks, and implement recovery plans where possible, whilst also spotting and executing opportunities for upsell/cross-sell. Collaborate with the assigned Energy Renewals Agent and other departments to maximise renewal rates through the improved relationship and service that has been delivered.
About You
At interview you will be able to demonstrate your:
- Proven experience in account management
- Proven track record of delivering sales and commercial results
- Excellent communication and stakeholder management skills
- Commercial acumen and analytical mindset to identify and execute growth opportunities
- Organisational ability with strong planning and prioritisation skills to manage a pipeline of customer accounts
- Ownership to achieve ambitious achievable targets, with a proactive mindset
Interview process:
- Initial conversation with one of our Talent Acquisition Team
- 1st stage interview with the hiring manager
- Final stage interview, with some of the wider team
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
- Enhance your health and wellbeing: Private healthcare cover, Employee Assistance Programme, including a virtual GP service, priority physio and talking therapies, Eyecare scheme.
- Taking time away from work: 25 days annual leave, increasing with tenure, 1 paid family and religious day of leave per year - following successful probation period, 1 paid charity volunteering day per year, Option to buy/sell up to an additional 3 days leave per year.
- Family matters: Enhanced maternity, paternity or shared parental leave, 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Financial wellbeing: Auto-enrolled salary sacrifice pension scheme, Life assurance, Season ticket Loans, salary advances and loans to buy/rent a home - based on tenure, Cycle to work scheme.
- Recognition: High fliers incentive, a VIP experience for our high performers across Bionic group to celebrate success, Company summer and Christmas party celebrations, business and local zone only and annual awards and recognition, Long service awards.
Key Account Manager employer: Bionic
As a Key Account Manager at our London or Luton location, you'll thrive in a dynamic work culture that prioritises employee wellbeing and professional growth. We offer comprehensive benefits including private healthcare, generous leave policies, and a supportive environment that encourages collaboration and recognition of achievements, making us an exceptional employer for those seeking meaningful and rewarding careers in the energy sector.
