At a Glance
- Tasks: Lead quality assurance in insurance sales, coaching brokers to enhance performance and compliance.
- Company: Join Bionic, the UK's top business comparison service, dedicated to supporting small businesses.
- Benefits: Enjoy private healthcare, generous leave, and support for your CII qualification.
- Other info: Dynamic work environment with excellent progression opportunities and a vibrant team culture.
- Why this job: Make a real impact in the insurance industry while developing your skills and career.
- Qualifications: Experience in sales coaching and a strong understanding of insurance processes required.
The predicted salary is between 50000 - 55000 € per year.
Elevate Your Insurance Career at Bionic! One of our fastest growing departments within Bionic - offering outstanding progression, commission scheme and your Bionic funded CII qualification!
The Bionic Group We are Bionic, the UK's number one business comparison and switching service. It's our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data.
Join Us as an Insurance Quality Lead. We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance processes to improve conversion, retention, and regulatory outcomes.
Situated in our vibrant, award-winning sales floor, you will be:
- Developing broker capability and coaching
- Running monthly coaching cycles - reviewing broker calls and files and delivering structured feedback
- Designing and delivering learning on objection handling and creating good customer outcomes
- Partnering with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders
- Conducting risk-based reviews following call listening and post call audits to defined standard
- Monitoring and aligning action planning to regulatory compliance reviews
- Documenting findings and possible remediation where issues have been identified
- Maintaining an audit trail for regulatory reviews
- Chairing monthly quality and coaching huddle - agreeing top themes and feedback to sales operations
- Working with Technical and Compliance to approve wording and guardrails
- Ensuring brokers are following the right procedures and asking the right questions to fully understand the risk
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
About You:
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you will gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits:
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone & annual awards and recognition
- Long service awards
Insurance Quality Lead employer: Bionic
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London Liverpool Street. As an Insurance Quality Lead, you'll benefit from outstanding progression opportunities, a comprehensive CII qualification support programme, and a range of health and wellbeing benefits, all while working alongside a dedicated team committed to driving compliance and excellence in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Bionic. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your knowledge of Commercial SME Insurance and the latest FCA regulations. Show us that you’re not just a fit for the role but also passionate about the industry.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in sales coaching and compliance clearly. We want to see how you can translate your skills into actionable insights for our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Bionic family.
We think you need these skills to ace Insurance Quality Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Quality Lead role. Highlight your experience in broker distribution, sales coaching, and compliance. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at Bionic.
Showcase Your Communication Skills:Since exceptional written communication is key for this role, make sure your application is clear and concise. We appreciate well-structured applications that reflect your ability to communicate effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Bionic team!
How to prepare for a job interview at Bionic
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also bring valuable insights to the role.
✨Showcase Your Coaching Skills
Since the role involves developing broker capability and coaching, prepare examples of how you've successfully coached others in the past. Think about specific situations where your guidance led to improved performance or compliance.
✨Understand Regulatory Requirements
Familiarise yourself with Consumer Duty and FCA expectations. Be ready to discuss how you would ensure compliance within the team and what steps you would take to maintain high standards in broking practices.
✨Build Relationships
This role requires strong collaboration with sales leaders and technical teams. Prepare to talk about how you've built relationships in previous roles and how you plan to act as a trusted advisor in this position.
