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- Tasks: Coach brokers, enhance sales performance, and ensure quality compliance in a dynamic environment.
- Company: Join Bionic, the UK's leading business comparison service with a vibrant culture.
- Benefits: Competitive salary, generous leave, health support, and CII qualification funding.
- Why this job: Make a real impact by developing broker skills and driving compliance in the insurance industry.
- Qualifications: Experience in sales coaching and a strong understanding of insurance processes required.
- Other info: Enjoy career progression, team celebrations, and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Elevate Your Insurance Career at Bionic! One of our fastest growing departments within Bionic - offering outstanding progression, commission scheme and your Bionic funded CII qualification!
Base salary: c£40,000 (dependant on experience) plus performance bonus.
The Bionic Group is the UK’s number one business comparison and switching service. It is our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. We combine world-class human service with smart technology and data, enabling our tech-enabled experts to quickly match business owners with the best deals on their business essentials - energy, connectivity, insurance, and finance.
Join Us as a Broker Coach and Quality Assurance Manager. We are currently seeking a Broker Coach and Quality Assurance Manager to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance processes to improve conversion, retention, and regulatory outcomes.
Responsibilities:
- Developing broker capability and coaching.
- Run monthly coaching cycles - reviewing broker calls and files and delivering structured feedback.
- Design and deliver learning on objection handling and creating good customer outcomes.
- Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders.
Quality Assurance:
- Conduct risk based reviews following call listening and post call audits to defined standard.
- Monitor and align action planning to regulatory compliance reviews.
- Document findings and possible remediation where issues have been identified.
- Maintain an audit trail for regulatory reviews.
Continuous Improvement and Governance:
- Chair monthly quality and coaching huddle - agree top themes and feedback to sales operations.
- Work with Technical and Compliance to approve wording and guardrails.
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework.
About You:
- Experience in broker distribution, sales coaching, QA / Compliance.
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment.
- Proven track record in developing broking and sales capability in a compliant manner.
- Strong understanding of Consumer Duty, FCA expectations and relevant controls.
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes.
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas.
- Process improvement focus to investigate root cause analysis and define appropriate solutions.
- Exceptional written and oral communication skills.
- Progress towards relevant qualifications such as CII is preferred.
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits:
- Enhance your health & wellbeing – Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies.
- Taking time away from work – 25 days annual leave, increasing with tenure.
- 1 paid family & religious day of leave per year - following successful probation period.
- 1 paid charity volunteering day per year.
- Option to buy/sell up to an additional 3 days leave per year.
- Enhanced maternity, paternity or shared parental leave.
- 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service.
- Auto-enrolled salary sacrifice pension scheme.
- Life assurance.
- Season ticket loans, salary advances & loans to buy/rent a home - based on tenure.
- Cycle to work scheme.
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success.
- Company summer & Christmas party celebrations, business and local zone annual awards and recognition.
Insurance Coach & Quality Assurance Broker employer: Bionic
Contact Detail:
Bionic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Coach & Quality Assurance Broker
✨Tip Number 1
Get to know the company inside out! Research Bionic's mission, values, and recent achievements. This will not only help you tailor your approach but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to coaching and quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Insurance Coach & Quality Assurance Broker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insurance Coach & Quality Assurance Broker role. Highlight your experience in broker distribution and sales coaching, as well as your understanding of compliance and regulatory requirements. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since exceptional written and oral communication skills are key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. Remember, we’re looking for someone who can effectively convey ideas and feedback!
Demonstrate Your Analytical Mindset: In your application, share examples of how you've used data to drive improvements in sales or compliance. We love candidates who can interpret MI and translate it into actionable insights, so don’t hold back on showcasing your analytical prowess!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity at Bionic. Let’s make it happen!
How to prepare for a job interview at Bionic
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Being able to discuss specific products and demonstrate your understanding of the market will show that you're serious about the role.
✨Show Off Your Coaching Skills
Prepare examples of how you've successfully coached others in a sales environment. Think about specific situations where your feedback led to improved performance, as this will resonate well with the hiring team.
✨Understand Compliance Inside Out
Familiarise yourself with Consumer Duty and FCA expectations. Be ready to discuss how you've ensured compliance in previous roles, as this is crucial for the position and will highlight your attention to detail.
✨Build Rapport with the Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they approach coaching, showing that you're not just interested in the role but also in being a part of their culture.
