At a Glance
- Tasks: Support daily operations and manage finance applications for small businesses.
- Company: Join a fast-growing finance broker with a dynamic culture.
- Benefits: Enjoy competitive pay, private healthcare, and flexible working options.
- Other info: Be part of a collaborative team with great career progression opportunities.
- Why this job: Make a real difference by helping businesses secure the finance they need.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 22950 - 28050 £ per year.
Think Business Loans is a fast-growing finance broker that specialises in providing alternative finance solutions for small and medium-sized businesses in the UK.
Think is the finance division of Bionic, the UK's leading business comparison service, and has become the largest finance broker of its kind in the country.
Think's unique approach combinescutting-edgetechnology with humanexpertiseto deliver an exceptional service to our clients.
This allows us to provide tailored finance solutions that meet the unique needs of each business we work with.
Our approach streamlines the application and approval process for maximum efficiency, whilst alwaysmaintaininga personal and professional approach to finance.
Think Business Loans is part of the
Bionic Group . We focus on usingstate-of-the-artmatching and tendering platforms, and our expert lending managers help SME’s save time, money, and hassle on their business loans.
The role
We’relooking for a highly organised and proactive Operations Assistant to support the smooth day-to-day running of one of our sales pods within Think Business Loans.
You’llplay an essential role in managing business finance applications from submission through to completion.
Working closely with sales agents, lendersand customers, you’llensure applications are packaged accurately, progress efficiently through underwriting and receive the attention needed to deliver the best possible customer outcome.
This is an ideal opportunity for someone who enjoys bringing structure to a fast-paced environment, building strong workingrelationshipsand solving problems.
Ifyou’redetail-focused, commercially aware and motivated by delivering excellent service, we’dlove to hear from you.
Key responsibilities
- Application Management & Quality Assurance
- Conduct thorough quality assurance checks on applications, ensuring each one is packaged accurately and to a high standard before submission.
- Monitor live applications and help them progress efficiently through the underwriting process.
- Work with sales agents and, where necessary, customers to obtain documentation oradditionalinformation requested by lenders.
- Keep application records and Think Appstatusesaccurateand up to date, clearly reflecting the current position of each case.
- Sales Support
- Work closely with sales agents, supporting them with product placement and up-to-date lender knowledge.
- Providetimelyupdates on applications that are progressing through underwriting.
- Ensure sales agentsremaininformed and have the operational support they need throughout the application journey.
- Lender Relationships
- Build andmaintainstrong relationships with lenders, acting as the primary lender liaison for your pod.
- Monitor lender service-level agreements and help ensure applications continue to progress within the required timescales.
- Negotiate offers directly with lenders to help secure favourable outcomes for customers.
- Operational Excellence
- Manage thetender'smailbox for your pod, ensuring queries and tasks are dealt with promptly.
- Maintain clear andaccurateinformation throughout the application lifecycle.
- Identifyprocess gaps and suggest improvements that could increase efficiency across the pod.
- Help create a well-organised, responsive environment in which sales agents, lenders and customers are effectively supported.
About you
We’relooking for someone who combines excellent organisation with strong attention to detail and a genuine desire to help others succeed.
You’llbe comfortable managing several live priorities, communicating with differentstakeholdersand taking ownership of tasks through to completion.
You’lllikely have
- Excellent attention to detail and a consistentlyaccurateapproach to your work.
- Strong organisational skills and the ability to manage multiple applications and priorities.
- Clear, professional written and verbal communication skills.
- A proactive approach to problem-solving and progressing outstanding actions.
- Confidence building positive working relationships with colleagues, lendersand customers.
- The ability to work effectively in a fast-moving, target-driven environment.
- A collaborative mindset and a willingness to support the wider sales pod.
- The confidence toidentifyinefficiencies and recommend practical improvements.
- Required skills & experience
- Experience in an administrative, operational, sales-support or customer-service environment.
- Strong IT literacy and confidence using business systems and shared mailboxes.
- The ability tomaintainaccuraterecords and manage detailed information.
- Experience communicating professionally with internal and external stakeholders.
- The ability to prioritise work and respond promptly to changing business needs.
Desirable skills & experience
- Experience supporting finance, lending, brokerageor application-based processes.
- Previousexperience working with lenders or other third-party providers.
- Experience conducting quality checks or reviewing applications and supporting documentation.
- Knowledge of underwriting processes or service-level agreements.
- Experience using a CRM, application-managementplatformor similar operational system.
- The interview process
- Initialconversation via Teams with one of our Talent Acquisition Specialists
- Final stage in person interview with the Hiring Manager
- About Bionic Group
Bionic has over600 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, Utility Bidder - Corbyand Smart - Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door!
Our work environments are packed with amazing people and energy, hubs of collaboration, creativityand fun!We’reone team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can.
We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic meansprovidesyou many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- Taking time away from work
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Optionto buy/sell up to anadditional3 days leave per year
- Family matters: for the special moments
- Enhanced maternity, paternityor shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Financial wellbeing
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme
- Recognition
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and localzonely& annual awards and recognition
- Long service awards
- #J-18808-Ljbffr
Operations Assistant in Chelmsford employer: Bionic
Bionic is an exceptional employer for aspiring Laravel Developers, offering a dynamic and supportive work culture in Chester. With a focus on hands-on experience and professional growth, employees benefit from structured development plans and the opportunity to collaborate with seasoned developers on real-world projects. The company's commitment to fostering curiosity and initiative ensures that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bionic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bionic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Assistant in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bionic:Your cover letter is your chance to shine! Tell us why you want to work at Bionic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bionic!
How to prepare for a job interview at Bionic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
