At a Glance
- Tasks: Manage supplier relationships and operational performance to enhance business efficiency.
- Company: Join Bionic, the UK's leading business comparison service for small businesses.
- Benefits: Enjoy private healthcare, generous leave, and financial wellbeing perks.
- Other info: Dynamic team culture with opportunities for professional development and recognition.
- Why this job: Make a real impact in a fast-paced environment while driving revenue growth.
- Qualifications: Experience in the Connectivity industry and strong relationship management skills.
Description
At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.
We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and Confused.com, we're committed to help SMEs get the best deals for their business essentials every time.
About the Role
We’re looking for a Supplier & Operations Manager to join our Connectivity commercial team and play a key role in making sure our supplier relationships, operational performance and propositions deliver for both our customers and our business.
You’ll sit at the heart of our Connectivity proposition, working closely with suppliers and teams across Commercial, Sales, Finance, Product, Tech, Marketing and Business Excellence. You’ll take ownership of supplier performance, pricing and operational processes, while spotting opportunities to improve how we work, strengthen our proposition and drive revenue and gross profit.
This is a role for someone who enjoys getting stuck into the detail, building strong relationships and turning insight into action. You’ll need to be commercially minded, highly organised and confident influencing both internal and external stakeholders.
Key Responsibilities
- Manage operational performance across our supplier panel, ensuring suppliers meet agreed operational charters and SLAs.
- Develop and improve supplier processes, identifying opportunities to make things more efficient and working with stakeholders to turn improvements into reality.
- Work closely with our Live Rate team to monitor supplier performance, resolve operational issues and escalate where needed.
- Act as a key Bionic contact within weekly supplier meetings, while planning and coordinating monthly and quarterly operational and strategic reviews.
- Build strong supplier relationships and represent Bionic at relevant external events.
- Support our Commercial leads with new and existing supplier contract reviews.
- Identify opportunities to bring new suppliers onto our panel and expand our product offering with existing partners.
- Own and manage our Connectivity pricing portfolio across broadband, VoIP, mobile and other products, keeping pricing accurate and up to date.
- Work with the Senior Commercial Manager to identify pricing and proposition changes that can improve commercial performance.
- Support the training and up-skilling of our Sales and Live Rate teams on new products, propositions and market developments.
What we’re looking for
We’re looking for someone who combines strong commercial thinking with excellent operational and relationship management skills.
You’ll bring:
- Experience working in the Connectivity industry, with knowledge across areas such as broadband, WiFi, VoIP, mobile and leased lines.
- Strong organisational skills and the ability to manage multiple priorities and stakeholders.
- Excellent communication skills, with the confidence to build relationships and influence senior internal and external stakeholders.
- The ability to manage challenging situations constructively and find practical solutions.
- A commercial mindset, with a natural eye for opportunities to drive revenue and profit.
- A strong sense of ownership and a track record of turning plans into action in fast-paced environments.
- Good working knowledge of Microsoft Outlook, Teams, Excel, PowerPoint and Co-Pilot.
It would be great if you also have experience working for a Connectivity supplier or third-party intermediary within the Telecoms industry, but this isn't essential.
Interview process
- Initial conversation with one of our Talent Acquisition Team
- 1st stage interview with the hiring manager
- Final stage interview, with some of the wider team
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work 🏖️
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Financial wellbeing 💸
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
Recognition 🌟
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Supplier & Operations Manager in London employer: Bionic Services
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through our extensive benefits, including private healthcare, flexible working options, and generous leave policies, ensuring that our team members can thrive both personally and professionally. Join us in our mission to make business easier for SMEs while enjoying a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier & Operations Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Supplier & Operations Manager at Bionic Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Bionic Services or be willing to refer you for that Supplier & Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Bionic Services who’s on the lookout for their next Supplier & Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Supplier & Operations Manager role at Bionic Services!
We think you need these skills to ace Supplier & Operations Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Bionic Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Bionic Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Bionic Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
