Sales Trainer in London

At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly.

The role involves designing, delivering and continuously improving training across Bionic’s Sales and Service teams, ensuring agents and team leaders have the knowledge, confidence and capability required to perform effectively in their roles. This includes supporting new starter onboarding, ongoing development, process and system training, change adoption and targeted performance interventions.

Key responsibilities include:

• Delivering engaging classroom-based, virtual and on-the-job training for Sales and Service agents.
• Designing and developing training materials, including slide decks, facilitator notes, system walkthroughs, knowledge checks, role-play exercises, process guides and e-learning content.
• Supporting agents in building strong product, process, system, compliance and customer service knowledge.
• Working with various stakeholders to ensure training content remains accurate and reflective of business needs.
• Adapting training delivery to different audiences, learning styles and experience levels.
• Providing coaching and performance support to agents.
• Assessing training effectiveness through feedback, observations, knowledge checks and performance data.
• Maintaining accurate training records and completion tracking.
• Contributing to the continuous improvement of training programmes.
• Promoting a consistent learning culture across Sales and Service.

Essential Skills & Experience required:

• Proven experience in training, coaching, sales enablement, learning & development, or operational support roles.
• Strong facilitation, presentation and coaching skills.
• Experience designing and delivering structured training programmes.
• Ability to create and maintain effective training materials using digital learning tools.
• Strong communication and stakeholder management skills.
• Ability to use performance data to identify learning needs.
• Strong organisational skills.
• Understanding of adult learning principles and instructional design methodologies.

Desirable Skills & Experience:

• Experience within regulated sales environments.
• Familiarity with sales methodologies and compliance requirements.
• Experience using or administering Learning Management Systems (LMS).
• Relevant training qualification or certification.

The interview process includes an initial conversation with the Talent Acquisition Team, followed by a Teams interview with the Hiring Manager and a final in-person interview.

Benefits include private healthcare cover, 25 days annual leave plus bank holidays, enhanced maternity/paternity leave, flexible working options, and recognition programmes.