At a Glance
- Tasks: Ensure accurate processing of contracts and collaborate with teams for smooth operations.
- Company: Bionic, a tech-driven company simplifying business for SMEs.
- Benefits: Competitive salary, private healthcare, flexible working, and generous leave policies.
- Other info: Opportunities for career growth and recognition for high performers.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in admin or customer service, strong analytical and organisational skills.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000 + Commission
Location: London (Liverpool Street)
About Bionic
At Bionic, we help SMEs simplify their business operations. By combining innovative technology with exceptional human expertise, we connect business owners with tailored solutions across energy, insurance, connectivity, and commercial finance through our trusted network of providers.
The Role
Our Processing Agents play a vital role in ensuring the accurate and timely completion of key operational processes across our core product offerings. Working closely with Sales, Customer Service, and supplier partners, you will gather and verify essential information, manage contract processing activities, and ensure supplier agreements are accurately recorded and maintained.
Success in this role requires exceptional attention to detail, strong organisational skills, and the ability to manage multiple priorities effectively. The accurate execution of these daily processes is fundamental to the smooth operation and continued success of the business.
Key Responsibilities
- Manage daily batching processes, ensuring all contracts sold on the previous day are successfully submitted to the relevant suppliers.
- Maintain and update internal contract records, including uploading supplier reports and integrating new pricing data into internal systems.
- Update key internal and external performance trackers daily.
- Collaborate with Sales, Customer Service, and supplier contacts to ensure all required information is available and accurate for each sale.
- Reconcile sales volumes with supplier records on a daily, weekly, and monthly basis.
- Partner with technology teams to identify opportunities for automation and improve operational efficiency.
- Monitor daily outputs and provide regular reporting to key stakeholders, ensuring process effectiveness and transparency.
What We’re Looking For
- Previous experience in an administrative, operational, or analytical role, ideally within a sales-driven or customer service environment.
- Strong analytical skills with the ability to identify trends and perform root cause analysis.
- Excellent communication and interpersonal skills, with the confidence to engage effectively with both internal and external stakeholders.
- Strong organisational abilities and the capacity to manage multiple tasks simultaneously.
- Experience working with multiple CRM systems.
- Advanced proficiency in Microsoft Office applications, particularly Excel.
- Experience within processing, customer service, or contact centre environments.
- Understanding of sales processes and customer service best practices.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifices pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Processing Agent in London employer: Bionic Services
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through our extensive benefits, including private healthcare, flexible working options, and generous leave policies, ensuring that our team members can thrive both personally and professionally. Join us in our mission to make business easier for SMEs while enjoying a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Processing Agent in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bionic Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bionic Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Processing Agent in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bionic Services:Your cover letter is your chance to shine! Tell us why you want to work at Bionic Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bionic Services!
How to prepare for a job interview at Bionic Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
