At a Glance
- Tasks: Lead quality assurance and coaching to enhance sales performance in insurance.
- Company: Join Bionic, the UK's top business comparison service with a vibrant culture.
- Benefits: Enjoy private healthcare, generous leave, and support for your CII qualification.
- Other info: Dynamic environment with excellent career progression and recognition opportunities.
- Why this job: Make a real impact in a fast-growing team while developing your insurance expertise.
- Qualifications: Experience in sales coaching and compliance, with a focus on commercial SME insurance.
The predicted salary is between 50000 - 55000 € per year.
Salary: £50-£55k
Location: London Liverpool Street
Elevate Your Insurance Career at Bionic!
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance process to improve conversion, retention, and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Situated in our vibrant, award-winning sales floor, you will be:
- Developing broker capability and coaching run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback.
- Design and deliver learning on objection handling and creating good customer outcomes.
- Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders.
Quality Assurance
- Conduct risk-based reviews following call listening and post-call audits to defined standard.
- Monitor and align action planning to regulatory compliance reviews.
- Document findings and possible remediation where issues have been identified.
- Maintain an audit trail for regulatory reviews.
Continuous Improvement and Governance
- Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations.
- Work with Technical and Compliance to approve wording and guardrails.
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework.
About You
- Experience in broker distribution, sales coaching, QA / Compliance.
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment.
- Proven track record in developing broking and sales capability in a compliant manner.
- Strong understanding of Consumer Duty, FCA expectations and relevant controls.
- Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes.
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas.
- Process improvement focus to investigate root cause analysis and define appropriate solutions.
- Exceptional written and oral communication skills.
- Progress towards relevant qualifications such as CII is preferred.
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover.
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies.
- Eyecare scheme.
- 25 days annual leave, increasing with tenure.
- 1 paid family & religious day of leave per year - following successful probation period.
- 1 paid charity volunteering day per year.
- Option to buy/sell up to an additional 3 days leave per year.
- Enhanced maternity, paternity or shared parental leave.
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Auto-enrolled salary sacrifice pension scheme.
- Life assurance.
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure.
- Cycle to work scheme.
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success.
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition.
- Long service awards.
Insurance Quality Lead in London employer: Bionic Services
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London Liverpool Street. As an Insurance Quality Lead, you'll benefit from outstanding progression opportunities, a comprehensive CII qualification support programme, and a range of health and wellbeing benefits, all while working alongside a dedicated team committed to driving compliance and quality in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Bionic and its values. Understand what makes us tick and how you can contribute to our mission. Tailor your answers to show how your experience aligns with our goals, especially in enhancing sales performance and quality.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in broker distribution and sales coaching can help elevate our teams. Use specific examples from your past experiences to demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bionic family. Let’s make it happen!
We think you need these skills to ace Insurance Quality Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Quality Lead role. Highlight your experience in broker distribution and sales coaching, and show us how you can enhance our team's performance.
Show Off Your Skills:We want to see your exceptional written communication skills shine through. Use clear, concise language and make sure to demonstrate your analytical mindset by including relevant examples from your past experiences.
Be Authentic:Let your personality come through in your application! We value authenticity, so don’t be afraid to share your passion for insurance and how you can contribute to our mission at Bionic.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Bionic Services
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial SME insurance and broker processes. Familiarise yourself with the FCA expectations and Consumer Duty principles, as these will likely come up during the interview.
✨Showcase Your Coaching Skills
Since the role involves developing broker capability, be prepared to discuss your experience in coaching and mentoring. Share specific examples of how you've improved sales performance or compliance in previous roles.
✨Demonstrate Analytical Thinking
Highlight your analytical mindset by discussing how you've used data to identify patterns and drive improvements. Be ready to explain how you've translated QA data into actionable coaching or process changes.
✨Build Rapport
Establish a connection with your interviewers by being personable and engaging. Show that you can build strong relationships with teams, as this is crucial for the collaborative nature of the role.
