At a Glance
- Tasks: Support insurance sales teams by managing processes for a smooth customer journey.
- Company: Bionic, a dynamic company making life easier for small business owners.
- Benefits: 25 days annual leave, private healthcare, flexible working, and career progression.
- Other info: High-energy work environment with opportunities for recognition and reward.
- Why this job: Join a passionate team and make a real difference in customers' lives.
- Qualifications: Proactive, detail-oriented, and effective communicator with basic Microsoft Office skills.
The predicted salary is between 25000 - 30000 £ per year.
At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.
As the Process Administrator you’ll be an integral part of our Insurance Team, offering support to the insurance sales teams by managing processes that ensure a smooth and reliable journey for our customers. The successful candidate will be responsible and accountable for ensuring business and customer processes are accurate and up to date.
In this role, you’ll be:
- Compiling and issuing insurance policy documentation to customers within agreed service timeframes.
- Monitoring documentation accuracy and reporting discrepancies where identified.
- Processing insurance policy cancellations and arranging customer refunds in line with company procedures.
- Managing shared team inboxes, including the allocation and resolution of incoming email queries.
- Supporting the digital renewal process by completing renewal checks and generating customer quotations.
- Managing follow-ups on outstanding customer payments to support policy retention and minimise cancellations.
- Producing daily case reports and allocating cases to team members.
- Working towards individual and team performance targets while maintaining service quality standards.
This is an excellent opportunity for a pro-active individual to be part of a friendly and high performing team, you’ll also be:
- Confident in working with various stakeholders.
- An effective communicator with good time management skills.
- Able to deliver on KPI’s in a fast paced environment.
- Someone who acts with the highest ethical standards due to the regulatory environment within the Insurance team.
- Able to work the basics of Microsoft office products, Word, Excel & PowerPoint.
- Laser focused on your attention to detail.
- Enthusiastic with a positive/can-do mindset.
Interview Process:
- One way video interview to help us understand more about your motivations.
- Final competency based interview with the hiring manager, via Teams.
About Bionic Group:
Bionic has over 550 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits:
- Enhance your health & wellbeing: Private healthcare cover, Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies, Eyecare scheme.
- Taking time away from work: 25 days annual leave plus the 8 UK bank holidays, increasing with tenure, 1 paid family/religious day of leave per year - following successful probation period, 1 paid charity volunteering day per year, Option to buy/sell up to an additional 3 days leave per year.
- Family matters: Enhanced maternity, paternity or shared parental leave, 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Flexible working options & a hybrid work approach.
- Financial wellbeing: Auto-enrolled salary sacrifice pension scheme, Life assurance, Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure, Cycle to work scheme.
- Recognition: Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success, Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition, Long service awards.
Insurance Process Administrator in London employer: Bionic Services
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through our extensive benefits, including private healthcare, flexible working options, and generous leave policies, ensuring that our team members can thrive both personally and professionally. Join us in our mission to make business easier for SMEs while enjoying a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Process Administrator in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Bionic's mission and values. This way, you can show how your skills align with their goal of making life easier for small business owners.
✨Tip Number 2
Practice makes perfect! Prepare for that one-way video interview by recording yourself answering common questions. This will help you feel more confident and articulate when it’s time to shine.
✨Tip Number 3
Show off your communication skills! During the interviews, be sure to highlight your experience in managing processes and working with stakeholders. Bionic loves a proactive team player who can keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in joining the Bionic team.
We think you need these skills to ace Insurance Process Administrator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Process Administrator role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and effective communication.
Show Your Enthusiasm:Let your passion shine through in your application! We love candidates who are excited about the opportunity to join our team and contribute to making life easier for small business owners.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would in the role!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bionic Services
✨Know Your Stuff
Before the interview, make sure you understand Bionic's mission and how the Insurance Process Administrator role fits into it. Familiarise yourself with the insurance processes mentioned in the job description, like policy documentation and customer queries. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully managed stakeholder communications or resolved customer issues. This will help you demonstrate your ability to handle the fast-paced environment at Bionic.
✨Be Detail-Oriented
Attention to detail is crucial for an Insurance Process Administrator. Prepare to discuss how you've ensured accuracy in previous roles, whether it's through double-checking documents or managing data. You might even want to bring up a specific instance where your attention to detail made a difference.
✨Embrace the Culture
Bionic values a positive, can-do mindset and teamwork. During the interview, express your enthusiasm for working in a collaborative environment. Share examples of how you've contributed to team success in the past, and don't hesitate to mention how you align with their high standards and ethical practices.
