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For Companies At a Glance
- Tasks: Coach brokers, enhance sales performance, and ensure quality compliance in a vibrant team environment.
- Company: Join Bionic, the UK's leading business comparison service, dedicated to supporting small businesses.
- Benefits: Enjoy private healthcare, generous leave, and support for your CII qualification.
- Other info: Dynamic workplace with opportunities for progression and recognition of achievements.
- Why this job: Make a real impact in the insurance industry while developing your skills and career.
- Qualifications: Experience in sales coaching and compliance, with a focus on commercial SME insurance.
The predicted salary is between 30000 - 40000 £ per year.
Elevate Your Insurance Career at Bionic! One of our fastest growing departments within Bionic - offering outstanding progression, commission scheme and your Bionic funded CII qualification!
The Bionic Group
We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.
Join Us as a Broker Coach and Quality Assurance Manager
We are currently seeking a Broker Coach and Quality Assurance Manager to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance process to improve conversion, retention, and regulatory outcomes.
This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes. Situated in our vibrant, award-winning sales floor, you will be:
- Developing broker capability and coaching run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback.
- Design and deliver learning on objection handling and creating good customer outcomes.
- Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders.
Quality Assurance
- Conduct risk based reviews following call listening and post call audits to defined standard.
- Monitor and align action planning to regulatory compliance reviews.
- Document findings and possible remediation where issues have been identified.
- Maintain an audit trail for regulatory reviews.
Continuous Improvement and Governance
- Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations.
- Work with Technical and Compliance to approve wording and guardrails.
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework.
About You
- Experience in broker distribution, sales coaching, QA / Compliance.
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment.
- Proven track record in developing broking and sales capability in a compliant manner.
- Strong understanding of Consumer Duty, FCA expectations and relevant controls.
- Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes.
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas.
- Process improvement focus to investigate root cause analysis and define appropriate solutions.
- Exceptional written and oral communication skills.
- Progress towards relevant qualifications such as CII is preferred.
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing: Private healthcare cover, Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies, Eyecare scheme.
- Taking time away from work: 25 days annual leave, increasing with tenure, 1 paid family & religious day of leave per year - following successful probation period, 1 paid charity volunteering day per year, Option to buy/sell up to an additional 3 days leave per year.
- Family matters: Enhanced maternity, paternity or shared parental leave, 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Financial wellbeing: Auto-enrolled salary sacrifice pension scheme, Life assurance, Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure, Cycle to work scheme.
- Recognition: Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success, Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition, Long service awards.
Insurance Coach & Quality Assurance Broker in London employer: Bionic Services
Contact Detail:
Bionic Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Coach & Quality Assurance Broker in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can clearly explain your experience and what you bring to the table. Keep it concise and engaging – you want them to remember you!
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, flaunt them! Mention your progress towards CII qualifications and how they’ll help you excel in the role. It shows you’re committed to your professional growth.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining Bionic. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Insurance Coach & Quality Assurance Broker in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insurance Coach & Quality Assurance Broker role. Highlight your experience in broker distribution and sales coaching, and show us how you can enhance our team's performance!
Show Off Your Skills: We want to see your exceptional written communication skills shine through. Use clear, concise language and make sure to demonstrate your understanding of compliance and regulatory requirements in your application.
Be Authentic: Let your personality come through in your application! We value a collaborative mindset, so don’t hesitate to share your coaching philosophy and how you build relationships with teams.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Bionic Services
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Being able to discuss specific products and demonstrate your understanding of the market will show that you're serious about the role.
✨Show Off Your Coaching Skills
Prepare examples of how you've successfully coached others in a sales environment. Think about specific situations where your feedback led to improved performance, as this aligns perfectly with the coaching aspect of the role.
✨Understand Compliance Inside Out
Familiarise yourself with Consumer Duty and FCA expectations. Be ready to discuss how you've ensured compliance in previous roles, as this is crucial for maintaining quality assurance in the position.
✨Build Relationships
Think about how you've built strong relationships with teams in the past. Be prepared to share examples of how you've acted as a trusted advisor, as collaboration is key in this role.