At a Glance
- Tasks: Lead technology operations and ensure reliable services for a growing tech-enabled business.
- Company: Bionic, the UK's leading business-switching service for SMEs.
- Benefits: Private healthcare, generous leave, flexible working, and financial wellbeing perks.
- Other info: Join a dynamic team focused on continuous improvement and high performance.
- Why this job: Shape the future of TechOps and drive meaningful transformation in a collaborative environment.
- Qualifications: Significant leadership experience in Technology Operations and cloud environments.
The predicted salary is between 61816 - 75552 £ per year.
Description
Bionic is the UK’s leading business-switching service, helping more than 230,000 SMEs save time, hassle and money when arranging their utilities, connectivity, insurance and funding.
As we continue to grow, technology plays an increasingly important role in the experience we deliver to our customers and colleagues.
About the role
We’re looking for a
Head of Technology Operations to lead the services that keep Bionic running and enable our colleagues to do their best work.
This is a broad, business-critical leadership role with responsibility for workplace technology, service management, cloud operations, infrastructure, networks, and operational resilience.
You’ll shape and deliver our Technology Operations strategy, ensuring our services are reliable, secure, resilient, and cost-effective.
You’ll combine strategic influence with operational leadership.
From modern workplace technology and AWS operations to resilience, supplier performance and service improvement, you’ll create a scalable Tech Ops function that supports Bionic’s continued growth.
Key Responsibilities
- Technology strategy and leadership – Define and deliver the Tech Ops strategy, roadmap, operating model and budget, aligned with Bionic’s business and technology priorities.
- Service excellence – Own the performance and reliability of business-critical services, embedding effective incident, problem, change, request and service transition practices.
- Colleague technology experience – Lead workplace technology and end-user services across onboarding, Microsoft 365, collaboration platforms, identity and access management, and colleague support.
- Cloud operations and infrastructure – Lead AWS cloud operations, Dev Ops operations, observability, automation, infrastructure and networks, ensuring services remain secure, scalable and effective.
- Operational resilience – Strengthen disaster recovery and resilience capabilities through clear recovery objectives, risk-based testing, and effective remediation.
- Commercial management – Manage technology budgets, suppliers, contracts, licences and assets, ensuring strong performance, cost control and value for money.
- Cross-functional partnership – Work with Engineering, Data, Security, Compliance, People and business leaders to embed operational readiness, supportability and resilience throughout the technology lifecycle.
About You
You’re an experienced Technology Operations leader who can set direction, improve services, and remain calm and decisive when challenges arise.
You bring a strong service mindset and understand how reliable, intuitive technology enables colleagues and customers.
You’re comfortable influencing at senior level, using data to guide decisions and staying close enough to the operation to understand where improvement is needed.
You create clarity and accountability, develop capable teams, and build trusted relationships across technology and the wider business.
You balance long-term transformation with pragmatic delivery and aren’t afraid to challenge existing ways of working.
- What makes you successful
- Strategic and delivery focused – You translate a clear vision into measurable outcomes while maintaining strong day-to-day performance.
- Service led – You put colleague and customer experience at the heart of operational decisions.
- Resilient under pressure – You exercise sound judgement and provide clear leadership during incidents and complex operational challenges.
- Commercially minded – You balance reliability, risk, experience and cost when making decisions.
- An empowering leader – You create clear expectations, develop capability, and give people ownership.
- A trusted partner – You influence effectively, welcome constructive challenge and build alignment across teams.
- Committed to improvement – You use insight, automation and feedback to improve services and ways of working.
Essential Experience
- Significant leadership experience across Technology Operations, Infrastructure, Service Management or a related discipline in a cloud-first environment.
- Experience leading mission-critical services and developing effective incident, problem, change, monitoring and resilience capabilities.
- Strong understanding of AWS cloud operations, Dev Ops, observability, automation, networking, workplace technology, and identity management.
- Experience operating enterprise platforms such as Microsoft 365, Salesforce, Amazon Connect, Docu Sign or comparable business-critical technologies.
- Commercial experience managing budgets, suppliers, contracts and technology assets.
- A track record of building high-performing teams and delivering operational improvement.
- About Bionic Group
Bionic has more than 600 colleagues working across multiple businesses and locations throughout the UK.
We’re an ambitious organisation built around collaboration, ownership, and continuous improvement.
We move quickly, support one another, and challenge ourselves to achieve more.
Why Join Bionic?
This is an opportunity to shape a strategically important function within a growing, technology-enabled business.
You’ll have broad organisational visibility, genuine ownership of the Tech Ops agenda, and the opportunity to influence how technology enables Bionic’s next phase of growth.
You’ll work alongside ambitious, collaborative colleagues who are focused on building a high-performing business and creating the best period of people’s careers.
If you’re motivated by the opportunity to combine technology strategy, operational leadership and meaningful transformation, we’d love to hear from you.
Benefits
We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing 🌱
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- Taking time away from work 🏖️
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Family matters: for the special moments 🏠
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Financial wellbeing 💸
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Recognition 🌟
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Head of Technical Operations in London employer: Bionic Services
At Bionic, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through our extensive benefits, including private healthcare, flexible working options, and generous leave policies, ensuring that our team members can thrive both personally and professionally. Join us in our mission to make business easier for SMEs while enjoying a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technical Operations in London
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Bionic Services!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Bionic Services, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Bionic Services.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Head of Technical Operations in London
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Bionic Services, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Bionic Services.
How to prepare for a job interview at Bionic Services
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
