Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to embed AI enhancements in Salesforce and Contact Centre platforms.
- Company: Bionic Group, a vibrant tech company with a collaborative culture.
- Benefits: Enjoy private healthcare, flexible working, and 25 days annual leave plus bank holidays.
- Why this job: Make a real impact by driving AI innovation and improving user experiences.
- Qualifications: Experience with Salesforce, strong data analysis skills, and some programming knowledge.
- Other info: Dynamic work environment with excellent career growth and recognition opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The role
Salesforce AI Engineer to join our Engineering Team. As the Salesforce AI Engineer, you\’ll collaborate closely with Salesforce, Data, and Operations teams to embed AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements. You\’ll also work with the Data team to leverage advanced analytics and insights to identify AI-driven opportunities and validate their impact. Partnership with the Operations team will ensure deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage. Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI.
You\’ll play a pivotal role in bringing AI enhancements to life across our Salesforce CRM and Contact Centre platforms. You\’ll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype and deliver these features in partnership with our Salesforce and Data teams. You\’ll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you\’ll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers.
Key responsibilities
- Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI driven Salesforce and Contact Centre solutions
- Collaborate with Salesforce, Data and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI features
- Stage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packaged
- Delivery both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutions
- Rapidly prototype AI use-cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback and iterate to readiness for full build
- Validate post-release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessions
Required skills and experience
- Hands on experience with Salesforce Sales/Service Cloud
- Strong Salesforce configuration skills eg: Flows, validation rules, dashboards, reports and Data Loader
- Experience with Salesforce Einstein products, eg Lead scoring, Bots
- Familiarity with Salesforce CI/CD processes
- Some programming experience (Apex, JavaScript, Java, Python or similar)
- Strong data analysis skills and attention to detail
- Experience delivering a tool or service that relies on an LLM
Desirable skills and experience
- Hands on experience with Agentforce
- Exposure to AWS Services including Lambda & Bedrock
- Experience using Python for automation & data analysis
The interview process
- Initial conversation with one of our Talent Team
- First stage competency based virtual interview, with the Hiring Manager
- Second stage technical interview with some of the wider team
- Final stage values & behavioural based interview, with one of our Heads of Tech
About Bionic Group
Bionic has over 500 people working across three office locations and four businesses; Bionic – London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We\’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years\’ service
- Flexible working options & a hybrid work approach
Financial wellbeing
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
Recognition
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
#J-18808-Ljbffr
Salesforce AI Engineer employer: Bionic Services Ltd
Contact Detail:
Bionic Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce AI Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the Salesforce community, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AI projects, especially those related to Salesforce. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to Salesforce AI. Mock interviews with friends or mentors can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Salesforce AI Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce AI Engineer role. Highlight your experience with Salesforce, AI enhancements, and any relevant projects you've worked on. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the job description. Whether it’s your hands-on experience with Salesforce or your programming prowess, let us know how you’ve applied these skills in real-world scenarios.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point—this shows us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for at StudySmarter!
How to prepare for a job interview at Bionic Services Ltd
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Sales/Service Cloud knowledge. Familiarise yourself with key features like Flows, validation rules, and dashboards. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your AI Experience
Prepare to talk about your hands-on experience with Salesforce Einstein products and any AI-driven projects you've worked on. Be ready to share specific examples of how you've used AI to enhance processes or deliver solutions, as this will demonstrate your practical understanding of the role.
✨Collaborate Like a Pro
Since the role involves working closely with various teams, think of examples where you've successfully collaborated in the past. Highlight your ability to define clear acceptance criteria and milestones, as well as how you’ve iterated based on feedback. This will show that you can thrive in a team-oriented environment.
✨Prepare for Technical Questions
Expect some technical questions during the interview, especially in the second stage. Brush up on your programming skills in Apex, JavaScript, or Python, and be ready to discuss how you've applied these in real-world scenarios. Practising coding problems or discussing your past projects can help you feel more confident.
