At a Glance
- Tasks: Support customers through calls and emails, ensuring a great experience with Bionic.
- Company: Join Bionic, a tech-driven company making business essentials easier for owners.
- Benefits: Enjoy private healthcare, 25 days leave, and a vibrant work environment.
- Other info: Dynamic workplace with opportunities for personal development and career progression.
- Why this job: Be part of a high-energy team that values your growth and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. Our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
About the Role
To support our continued growth and exciting plans, we’re looking for a Customer Service Advisor to join our Customer Service Team in supporting customers through their interactions with Bionic. The Customer Service Team ensures our customers have a great journey with Bionic, that they’re satisfied, and their experiences are consistently of a high standard. This is an excellent opportunity to join a high-performance team within a rewarding department, into roles offering training and personal development.
Day-to-Day Responsibilities
- Answering and replying to customer calls and emails
- Maintaining a positive, empathetic, and professional attitude toward our customers
- Updating queries/complaints with high-quality notes
- Carrying out any inquiries if the customer isn’t happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support
- Meeting regulatory standards, such as Data Protection and FCA Guidelines
What We’re Looking For
We are looking for an enthusiastic, customer-focused individual, able to demonstrate:
- Prior experience in a customer service role
- Exceptional communication skills, both verbal and written with the ability to probe and question where needed to get to the root of a problem
- Excellent telephone manner, you’ll be able to build a rapport quickly and show understanding and empathy where needed
- Proven experience in adapting your problem-solving skills, you’ll be able to listen, digest information and act accordingly with the customers and Bionic's interests at forefront
- Comfortable navigating changing priorities and adapting approach to support business objectives
- Strong numerical skills
- Impeccable time-management skills
- Energy industry experience would be a bonus, however this is not essential
The Interview Process
- One-way video submission, to find out more about you and your interest in the role
- 30 minute teams interview with our Talent Acquisition team
- 1 hour in-person interview with the Hiring Managers in our Luton office
About Bionic
Bionic has over 630 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits:
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
Customer Service Advisor (Hiring Immediately) in Luton employer: Bionic Services Ltd
Bionic is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in Luton where collaboration and energy thrive. With comprehensive benefits including private healthcare, generous leave policies, and opportunities for personal development, Bionic ensures that its Customer Service Advisors are supported both professionally and personally, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately) in Luton
✨Tip Number 1
Get to know Bionic! Research the company and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when answering calls and emails.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will impress the hiring managers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Bionic family.
We think you need these skills to ace Customer Service Advisor (Hiring Immediately) in Luton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and making their experience with Bionic a great one.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Use examples from your past roles that demonstrate your communication skills and problem-solving abilities, as these are key for the Customer Service Advisor role.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain a professional tone in your written application. Show us your personality, but also ensure your language is clear and respectful, reflecting the empathetic attitude we value at Bionic.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bionic Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Bionic and its mission. Understand how they aim to simplify business essentials for their customers. This knowledge will help you connect your answers to their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you maintained a positive attitude, resolved complaints, or adapted to changing priorities. This will demonstrate your ability to thrive in a customer-focused environment.
✨Practice Your Communication Style
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you can build rapport quickly, just like Bionic expects.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think through potential scenarios and prepare your problem-solving approach. Show that you can listen, digest information, and act in the best interest of both the customer and Bionic.
