At a Glance
- Tasks: Support customers through calls and emails, ensuring a great experience with Bionic.
- Company: Join Bionic, a tech-driven company making business essentials easier for owners.
- Benefits: Enjoy private healthcare, 25 days leave, and a vibrant work environment.
- Other info: Dynamic workplace with opportunities for personal development and career progression.
- Why this job: Be part of a high-energy team that values your growth and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. Our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
About the Role
To support our continued growth and exciting plans, we’re looking for a Customer Service Advisor to join our Customer Service Team in supporting customers through their interactions with Bionic. The Customer Service Team ensures our customers have a great journey with Bionic, that they’re satisfied, and their experiences are consistently of a high standard. This is an excellent opportunity to join a high-performance team within a rewarding department, into roles offering training and personal development.
Day-to-Day Responsibilities
- Answering and replying to customer calls and emails
- Maintaining a positive, empathetic, and professional attitude toward our customers
- Updating queries/complaints with high-quality notes
- Carrying out any inquiries if the customer isn’t happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support
- Meeting regulatory standards, such as Data Protection and FCA Guidelines
What We’re Looking For
We are looking for an enthusiastic, customer-focused individual, able to demonstrate:
- Prior experience in a customer service role
- Exceptional communication skills, both verbal and written with the ability to probe and question where needed to get to the root of a problem
- Excellent telephone manner, you’ll be able to build a rapport quickly and show understanding and empathy where needed
- Proven experience in adapting your problem-solving skills, you’ll be able to listen, digest information and act accordingly with the customers and Bionic's interests at forefront
- Comfortable navigating changing priorities and adapting approach to support business objectives
- Strong numerical skills
- Impeccable time-management skills
- Energy industry experience would be a bonus, however this is not essential
The Interview Process
- One-way video submission, to find out more about you and your interest in the role
- 30 minute teams interview with our Talent Acquisition team
- 1 hour in-person interview with the Hiring Managers in our Luton office
About Bionic
Bionic has over 630 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits:
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
Customer Service Advisor (Hiring Immediately) in Luton employer: Bionic Services Ltd
Bionic is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in Luton where collaboration and energy thrive. With comprehensive benefits including private healthcare, generous leave policies, and opportunities for personal development, Bionic ensures that its Customer Service Advisors are supported both professionally and personally, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately) in Luton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bionic Services Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bionic Services Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Hiring Immediately) in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bionic Services Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Bionic Services Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bionic Services Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bionic Services Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bionic Services Ltd will surely appreciate.
