At a Glance
- Tasks: Support customers through calls and emails, ensuring a great experience with Bionic.
- Company: Join Bionic, a dynamic company making business essentials easier for owners.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a vibrant work culture.
- Other info: Opportunities for personal development and career growth in a collaborative environment.
- Why this job: Be part of a high-energy team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. Our purpose is to ‘earn the lifetime loyalty of British businesses’. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com, who trust us to provide their business energy switching services.
To support our continued growth and exciting plans, we’re looking for a Customer Service Advisor to join our Customer Service Team in supporting customers through their interactions with Bionic. The Customer Service Team ensures our customers have a great journey with Bionic, that they’re satisfied, and their experiences are consistently of a high standard. This is an excellent opportunity to join a high-performance team within a rewarding department, into roles offering training and personal development.
Day-to-Day Responsibilities
- Answering and replying to customer calls and emails
- Maintaining a positive, empathetic, and professional attitude toward our customers
- Updating queries/complaints with high-quality notes
- Carrying out any inquiries if the customer isn’t happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support
- Meeting regulatory standards, such as Data Protection and FCA Guidelines
What We’re Looking For
- Prior experience in a customer service role
- Exceptional communication skills, both verbal and written with the ability to probe and question where needed to get to the root of a problem
- Excellent telephone manner, able to build rapport quickly and show understanding and empathy where needed
- Proven experience in adapting your problem-solving skills, able to listen, digest information and act accordingly with the customers and Bionic's interests at forefront
- Comfortable navigating changing priorities and adapting approach to support business objectives
- Strong numerical skills
- Impeccable time-management skills
- Energy industry experience would be a bonus, however this is not essential
The Interview Process
- One-way video submission, to find out more about you and your interest in the role
- 30 minute teams interview with our Talent Acquisition team
- 1 hour in-person interview with the Hiring Managers in our Luton office
About Bionic
Bionic has over 630 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits:
- Enhance your health & wellbeing: Private healthcare cover, Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies, Eyecare scheme
- Taking time away from work: 25 days annual leave, increasing with tenure, 1 paid family & religious day of leave per year - following successful probation period, 1 paid charity volunteering day per year, Option to buy/sell up to an additional 3 days leave per year
- Family matters: Enhanced maternity, paternity or shared parental leave, 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Financial wellbeing: Auto-enrolled salary sacrifice pension scheme, Life assurance, Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure, Cycle to work scheme
- Recognition: Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success, Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition, Long service awards
Customer Service Advisor in Luton employer: Bionic Services Ltd
At Bionic, we pride ourselves on being an exceptional employer, offering a dynamic work culture that empowers our Field Sales Consultants to thrive. With comprehensive training, competitive earning potential, and a strong focus on career development, we ensure our employees have the tools and support they need to succeed while enjoying the autonomy to manage their own schedules. Join us in a vibrant team environment where your contributions are celebrated, and you can make a real impact in helping small businesses flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Luton
✨Tip Number 1
Get to know Bionic! Research the company and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their mission to support business owners.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to adapt and think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Bionic team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Luton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly:When writing your application, maintain a professional tone but don’t be afraid to let your personality shine through. We love candidates who can connect with customers on a personal level while still being professional.
Tailor Your Application:Take the time to tailor your application to the role at Bionic. Mention how your skills and experiences align with our mission to support business owners and ensure customer satisfaction. This shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bionic Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Bionic and its mission. Understand how they aim to support business owners and what sets them apart in the customer service landscape. This knowledge will help you tailor your responses and show genuine interest.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively resolved customer issues in the past, highlighting your ability to empathise and build rapport.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about times when you've had to adapt your problem-solving skills or manage difficult customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your capabilities.
✨Be Ready to Discuss Your Experience
Make sure you can talk confidently about your previous customer service roles. Highlight any relevant experience, especially if it relates to the energy industry or similar environments. This will help the interviewers see how your background aligns with their needs.
