At a Glance
- Tasks: Lead a dynamic Salesforce team to enhance business capabilities and deliver innovative solutions.
- Company: Join Bionic, a tech-enabled service with a vibrant workplace culture.
- Benefits: Enjoy private healthcare, generous leave, flexible working, and exciting recognition programmes.
- Other info: Be part of a company that values creativity, resilience, and personal growth.
- Why this job: Make a real impact in a high-performance environment while advancing your career.
- Qualifications: Experience in Salesforce, strong leadership skills, and a collaborative mindset.
The predicted salary is between 72000 - 88000 £ per year.
Bionic Group is on the rise. Bionic is a tech-enabled business switching service. We give small business owners a radically better way for them to sort their business essentials by combining smart technology with world class human service. Our amazing people and high-performance culture are a key part of our strategy, driven by 3 values that run through everything we do (known as our DNA). We won’t settle for OK - we set the highest standards and show up every day to be the best version of ourselves and in return, we'll give you limitless opportunity to advance your career, with unbelievable progression, recognition and reward.
The Salesforce teams build and maintain business-critical capabilities supporting Marketing, Sales, Commercial and Customer Service. You will lead one of two Salesforce teams working within a shared Salesforce org. The team contains Developers, Administrators, QA and Product resources to ensure successful delivery of projects, small improvements and continuous technical essentials to the platform. The teams collaborate on shared platform standards, dependencies and operational resilience.
You will be leading a team of Salesforce Developers and Admins who maintain and grow our Salesforce platform to support Marketing, Sales, Commercial, and Customer Service teams to provide an excellent proposition to our customers. You will be building initiatives and projects, looking after issues in live environment and owning production incidents, solutions and post incident actions until completion. You will work closely with the Salesforce Delivery Manager and the Salesforce developers/administrators to implement documented solutions that cannot be addressed by standard functionality. You will champion software quality and automation over manual ways of working. You will take responsibility for the health and security of the Salesforce org and its integrations with external systems. You will manage delivery against agreed project and initiative timelines, communicate risks early, and keep business stakeholders aligned on priorities and expectations.
Key Responsibilities
- Lead and develop the team: line manage, coach and mentor Developers and Administrators, building technical capability and sharing knowledge.
- Own technical direction: lead solution design, approve technical decisions and guide implementation, choosing appropriate standard functionality, configuration, code or integration.
- Remain hands-on: deliver technical tasks alongside the team and contribute to configuration, code and design reviews.
- Support business-focused delivery: represent the team with stakeholders, provide estimates and recommendations, and oversee technical progress with Product and Delivery, who own scope, priorities and capacity.
- Lead Tech Essentials planning: prioritise ongoing work to maintain platform health and security, working with Product and Delivery to agree capacity.
- Own engineering quality: ensure the team follows and improves agreed practices for testing, source control and deployment, using automation and AI to improve delivery speed and effectiveness.
- Coordinate releases: manage technical dependencies, release readiness and rollout, working with the Delivery Manager and the other Salesforce team.
- Support operational reliability: improve monitoring and alerting, support major incidents and ensure follow-up actions are completed across Salesforce and core contact centre integrations.
Essential Tech Skills and Experience
- In-depth knowledge of Salesforce Sales Cloud and Service Cloud.
- Sound judgement in choosing between standard functionality, Flow, Apex, Lightning Web Components and external integrations.
- Thorough understanding of Salesforce security, permissions, data modelling, platform limits and integration constraints.
- Practical experience connecting Salesforce with external business systems through APIs and AppExchange packages.
- A track record of delivering solutions across the full software development lifecycle in an agile environment.
- Significant experience with Salesforce integrations and connected systems, ideally including DocuSign eSignature and CLM, and Amazon Connect.
- Proficiency in team-owned testing, source control, release management and automated deployment practices.
- An understanding of how AI tools can improve technical delivery, including appropriate review and validation of their outputs.
Role-specific certifications and Technical Experience
- Admin Lead: Certified Salesforce Admin (201) required, and Platform App Builder preferred.
About You
- Collaborative mindset within the team and outside the team.
- Bring energy and self-motivation to your work, using creative problem-solving to maintain high productivity.
- Manage multiple priorities and competing demands effectively.
- Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members and stakeholders.
- Ability to communicate technical issues to non-technical audiences.
- Customer centric mind set.
- Resilience in the face of challenges.
- Can-do attitude without overcommitting.
- Line management experience using objectives and key results.
- Experience leading high-performing teams.
Benefits
- Private healthcare cover.
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies.
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure.
- 1 paid family/religious day of leave per year - following successful probation period.
- 1 paid charity volunteering day per year.
- Option to buy/sell up to an additional 3 days leave per year.
- Enhanced maternity, paternity or shared parental leave.
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Flexible working options & a hybrid work approach.
- Auto-enrolled salary sacrifice pension scheme.
- Life assurance.
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure.
- Cycle to work scheme.
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success.
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition.
- Long service awards.
Tech Lead, Salesforce in London employer: Bionic Services Ltd
Bionic Services Ltd is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the benefits of a supportive environment. Join us to be part of a forward-thinking company that values your contributions and empowers you to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Lead, Salesforce in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Bionic Services Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Bionic Services Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Bionic Services Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Bionic Services Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Tech Lead, Salesforce in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Bionic Services Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Bionic Services Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Bionic Services Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Bionic Services Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
