At a Glance
- Tasks: Enhance sales performance and quality through coaching and compliance.
- Company: Dynamic insurance firm located in London with a focus on growth.
- Benefits: Private healthcare, 25 days leave, and support for professional qualifications.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact by developing broker capabilities and driving compliance.
- Qualifications: Experience in sales coaching and strong understanding of insurance processes.
The predicted salary is between 50000 - 55000 € per year.
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys – closing the loop with coaching, technical controls and compliance processes to improve conversion, retention and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Responsibilities
- Develop broker capability and coaching
- Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Design and deliver learning on objection handling and creating good customer outcomes
- Partner with sales leaders, technical controls, and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams; ongoing monitoring is managed by team leaders
- Conduct risk‐based reviews following call listening and post‐call audits to defined standards
- Monitor and align action planning to regulatory compliance reviews
- Document findings and possible remediation where issues have been identified
- Maintain an audit trail for regulatory reviews
- Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations
- Work with Technical and Compliance to approve wording and guardrails
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk
- Comply with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
Qualifications
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele‐sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you'll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto‐enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy or rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone awards and recognition
- Long service awards
Insurance Quality Lead in London employer: Bionic Services Ltd
As an Insurance Quality Lead at our London Liverpool Street location, you'll be part of a dynamic team dedicated to enhancing sales performance and compliance within the insurance sector. We pride ourselves on a supportive work culture that prioritises employee growth through comprehensive training programmes, including full support for CII studies, and offers a range of benefits such as private healthcare, generous leave policies, and recognition initiatives that celebrate your contributions. Join us to make a meaningful impact while enjoying a rewarding career in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in broker distribution and sales coaching makes you the perfect fit for the Insurance Quality Lead role. Highlight your analytical mindset and ability to improve processes – these are key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of enhancing sales performance and quality.
We think you need these skills to ace Insurance Quality Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Insurance Quality Lead. Highlight your experience in broker distribution and sales coaching, and don’t forget to mention any relevant qualifications like CII. We want to see how you can enhance our sales performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've developed broker capability or improved compliance in previous roles. We love a good story that showcases your skills!
Show Off Your Communication Skills:Since exceptional written and oral communication skills are key for this position, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Bionic Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Familiarise yourself with the key responsibilities of the Insurance Quality Lead role, especially around compliance and coaching. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully developed broker capability or delivered structured feedback in previous roles. Think about specific situations where your coaching made a difference. This will highlight your ability to uplift team performance and align with the collaborative mindset they're looking for.
✨Understand Regulatory Requirements
Get a good grasp of Consumer Duty and FCA expectations before the interview. Be ready to discuss how you would ensure compliance and maintain high standards in broking practices. This shows that you take regulatory matters seriously and can navigate the complexities of the insurance landscape.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and how you can contribute to their goals. This not only demonstrates your interest in the role but also positions you as a potential trusted advisor to the sales team.
