At a Glance
- Tasks: Enhance sales performance and quality through coaching and compliance processes.
- Company: Dynamic insurance company focused on growth and development.
- Benefits: Private healthcare, generous leave, and support for professional qualifications.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in sales coaching and strong understanding of insurance processes.
The predicted salary is between 50000 - 55000 € per year.
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys – closing the loop with coaching, technical controls and compliance processes to improve conversion, retention and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Responsibilities
- Develop broker capability and coaching
- Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Design and deliver learning on objection handling and creating good customer outcomes
- Partner with sales leaders, technical controls, and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams; ongoing monitoring is managed by team leaders
- Conduct risk‑based reviews following call listening and post‑call audits to defined standards
- Monitor and align action planning to regulatory compliance reviews
- Document findings and possible remediation where issues have been identified
- Maintain an audit trail for regulatory reviews
- Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations
- Work with Technical and Compliance to approve wording and guardrails
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk
- Comply with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
Qualifications
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele‑sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy or rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone awards and recognition
- Long service awards
Insurance Quality Lead employer: Bionic Services Ltd
As an Insurance Quality Lead at our London Liverpool Street location, you will thrive in a dynamic work culture that prioritises employee development and well-being. With comprehensive benefits including private healthcare, generous leave policies, and a commitment to professional growth through CII support, we foster an environment where your contributions are recognised and rewarded. Join us to be part of a collaborative team dedicated to enhancing sales performance while ensuring compliance and quality in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in sales coaching and compliance, as these are key for the Insurance Quality Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Insurance Quality Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Quality Lead role. Highlight your experience in broker distribution and sales coaching, as well as your understanding of compliance and regulatory requirements. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills:Since exceptional written and oral communication skills are key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We love a good story, so don’t hesitate to share examples of how you've effectively communicated in past roles.
Demonstrate Your Analytical Mindset:We’re keen on candidates who can interpret data and identify patterns. In your application, mention any experiences where you’ve used analytical skills to improve processes or outcomes. This will show us that you can translate QA data into practical coaching and process changes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Bionic Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Be ready to discuss how you've previously developed sales capability and ensured compliance in a tele-sales environment. This will show that you understand the role and can hit the ground running.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams or individuals in the past. Think about specific situations where your feedback led to improved performance or compliance. This will demonstrate your ability to uplift broker capability, which is key for this role.
✨Understand Regulatory Requirements
Familiarise yourself with Consumer Duty and FCA expectations. Be prepared to discuss how you've maintained compliance in previous roles and how you would approach risk-based reviews and audits. This will highlight your analytical mindset and commitment to regulatory standards.
✨Build Relationships
Think about how you can build strong relationships with sales leaders and operations teams. Prepare to share examples of how you've acted as a trusted advisor in the past. This will show that you can collaborate effectively and drive positive outcomes across teams.
