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- Tasks: Support insurance sales teams by managing processes for a smooth customer journey.
- Company: Join Bionic, a dynamic company making life easier for small business owners.
- Benefits: Enjoy private healthcare, 25 days leave, and flexible working options.
- Other info: Great career progression opportunities in a fun and supportive environment.
- Why this job: Be part of a high-energy team that values collaboration and personal growth.
- Qualifications: Proactive, detail-oriented, and effective communicator with basic Microsoft Office skills.
The predicted salary is between 30000 - 40000 £ per year.
At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world-class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them. We’re looking for an Insurance Process Administrator to join our Insurance Team. As the Process Administrator, you’ll be an integral part of our Insurance Team, offering support to the insurance sales teams by managing processes that ensure a smooth and reliable journey for our customers. The successful candidate will be responsible and accountable for ensuring business and customer processes are accurate and up to date.
In this role, you’ll be:
- Compiling and issuing insurance policy documentation to customers within agreed service timeframes.
- Monitoring documentation accuracy and reporting discrepancies where identified.
- Processing insurance policy cancellations and arranging customer refunds in line with company procedures.
- Managing shared team inboxes, including the allocation and resolution of incoming email queries.
- Supporting the digital renewal process by completing renewal checks and generating customer quotations.
- Managing follow-ups on outstanding customer payments to support policy retention and minimise cancellations.
- Producing daily case reports and allocating cases to team members.
- Working towards individual and team performance targets while maintaining service quality standards.
About you
This is an excellent opportunity for a pro-active individual to be part of a friendly and high-performing team, you’ll also be:
- Confident in working with various stakeholders.
- An effective communicator with good time management skills.
- Able to deliver on KPI’s in a fast-paced environment.
- Someone who acts with the highest ethical standards due to the regulatory environment within the Insurance team.
- Able to work the basics of Microsoft Office products, Word, Excel & PowerPoint.
- Laser focused on your attention to detail.
- Enthusiastic with a positive/can-do mindset.
Interview Process
One way video interview to help us understand more about your motivations. Final competency-based interview with the hiring manager, via Teams.
About Bionic Group
Bionic has over 550 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means providing you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
- Enhance your health & wellbeing.
- Private healthcare cover.
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies.
- Eyecare scheme.
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure.
- 1 paid family/religious day of leave per year - following successful probation period.
- 1 paid charity volunteering day per year.
- Option to buy/sell up to an additional 3 days leave per year.
- Enhanced maternity, paternity or shared parental leave.
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service.
- Flexible working options & a hybrid work approach.
- Auto-enrolled salary sacrifice pension scheme.
- Life assurance.
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure.
- Cycle to work scheme.
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success.
- Company summer & Christmas party celebrations, business and local zone yearly awards and recognition.
- Long service awards.
Insurance Process Administrator employer: Bionic Services Ltd
Contact Detail:
Bionic Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Process Administrator
✨Tip Number 1
Get to know Bionic! Research the company culture and values so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and stand out during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for that one-way video interview by recording yourself answering common questions. This will help you get comfortable on camera and refine your responses before the real deal.
✨Tip Number 3
Show off your skills! During the final competency-based interview, be ready to share specific examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to keep it structured.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in joining the team at Bionic.
We think you need these skills to ace Insurance Process Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insurance Process Administrator role. Highlight your relevant experience and skills that match the job description, like your attention to detail and communication abilities.
Show Your Enthusiasm: Let your passion shine through in your application! We love candidates who are excited about the opportunity to join our team and contribute to making life easier for small business owners.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining Bionic!
How to prepare for a job interview at Bionic Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand Bionic's mission and how the Insurance Process Administrator role fits into that. Familiarise yourself with the insurance processes mentioned in the job description, like policy documentation and customer queries. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As an effective communicator, you'll need to demonstrate this during your interview. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully communicated with stakeholders or resolved customer issues. This will highlight your ability to thrive in a fast-paced environment.
✨Be Detail-Oriented
Attention to detail is crucial for this role. Prepare to discuss specific instances where your attention to detail made a difference in your work. Whether it was catching discrepancies in documents or ensuring accuracy in reports, showcasing this skill will resonate well with the interviewers.
✨Embrace the Can-Do Mindset
Bionic values enthusiasm and a positive attitude. During the interview, express your eagerness to contribute to the team and tackle challenges head-on. Share stories that reflect your proactive approach and willingness to go the extra mile, as this aligns perfectly with their company culture.