Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coach brokers, conduct quality assurance, and ensure compliance in a dynamic insurance environment.
- Company: Join Bionic, the UK's leading business comparison service with a focus on innovation.
- Benefits: Competitive salary, performance bonuses, funded CII qualification, and health benefits.
- Why this job: Elevate your career in insurance while making a real impact on business success.
- Qualifications: Experience in sales coaching and compliance, with a strong understanding of insurance processes.
- Other info: Enjoy excellent progression opportunities and a supportive learning environment.
The predicted salary is between 36000 - 60000 £ per year.
Elevate Your Insurance Career at Bionic! One of our fastest growing departments within Bionic - offering outstanding progression, commissions scheme and your Bionic funded CII qualification!
Base salary: £40,000 (dependant on experience) plus performance bonus.
The Bionic Group: We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses. To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.
Role: Join Us as a Broker Coach and Quality Assurance Manager.
- Developing broker capability and coaching.
- Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback.
- Design and deliver learning on objection handling and creating good customer outcomes.
- Partner with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders.
- Quality Assurance – conduct risk based reviews following call listening and post call audits to defined standard.
- Monitor and align action planning to regulatory compliance reviews.
- Document findings and possible remediation where issues have been identified.
- Maintain an audit trail for regulatory reviews.
- Continuous Improvement and Governance – Chair monthly quality and coaching huddle, agree top themes and feedback to sales operations.
- Work with Technical and Compliance to approve wording and guardrails.
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk.
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework.
About You:
- Experience in broker distribution, sales coaching, QA / Compliance.
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment.
- Proven track record in developing broking and sales capability in a compliant manner.
- Strong understanding of Consumer Duty, FCA expectations and relevant controls.
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes.
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas.
- Process improvement focus to investigate root cause analysis and define appropriate solutions.
- Exceptional written and oral communication skills.
- Progress towards relevant qualifications such as CII is preferred.
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits: We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health.
Insurance Coach & Quality Assurance Broker employer: Bionic Services Ltd
Contact Detail:
Bionic Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Coach & Quality Assurance Broker
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. We want you to shine and show them why you’re the perfect fit for Bionic!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We believe that the more you practice, the more confident you’ll be when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds. We’re rooting for you to make that lasting impression!
We think you need these skills to ace Insurance Coach & Quality Assurance Broker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Coach & Quality Assurance Broker role. Highlight your experience in broker distribution and sales coaching, and don’t forget to showcase your understanding of compliance and regulatory requirements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the insurance industry and how your skills align with our mission at Bionic. Be sure to mention any relevant qualifications or experiences that make you a great fit.
Showcase Your Communication Skills: Since exceptional written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Bionic team!
How to prepare for a job interview at Bionic Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial SME insurance and broker processes. Familiarise yourself with the FCA expectations and Consumer Duty principles, as these will likely come up during the interview.
✨Showcase Your Coaching Skills
Prepare to discuss your experience in developing broker capability and sales coaching. Think of specific examples where you've successfully improved performance or compliance, and be ready to share how you delivered structured feedback.
✨Demonstrate Analytical Thinking
Be prepared to talk about how you've used data to identify patterns and improve processes. Highlight any experience you have with risk-based reviews or quality assurance, as this aligns perfectly with the role's responsibilities.
✨Build Rapport
Since this role involves working closely with sales leaders and operations teams, practice building rapport. Think of ways to demonstrate your ability to act as a trusted advisor and how you can foster strong relationships within the team.
