Senior Data & Insights Lead

About Bionic

Bionic exists to make life radically easier for small business owners.We’rebuilding a one-stop shop for all their business essentials-energy, insurance, connectivity, telecoms, and finance-combining smart technology with world-class human service to deliver a seamless experience SMEs can trust.

With over600 colleagues across the UK,we’regrowing fast, powered by innovation, data, and a passion for making British SMEs trulyBionic.

The Opportunity

As Bionic continues its journey to become the UK’s leading tech-enabled SME platform, we are looking for aData andInsightsLeadto elevate our data capability and drive transformation through data-driven decision‑making.

You will play a pivotal role in shaping the company’s data strategy, and culture,ensuring that insight, automation, and analytics sit at the heart of how weoperateand support commercialvalue.

Reporting directly to the Chief Sales & Operations Officer,you’lllead a growing team responsible for data analytics, data science, reporting,insightsandgovernance, helping Bionic unlock value across Sales, Marketing, Operations, and Customer Experience.

Key Responsibilities

1. Data Strategy & Leadership

• Develop and deliverBionic’senterprise-wide data strategy, aligning data initiatives with commercial and operationalobjectives.
• Champion data as a strategic asset, fostering a culture of data literacy and evidence-based decision‑making across all functions.

2. Data Governance & Quality

• Establish andmaintaingovernance frameworks to ensure data integrity, security, and compliance with regulatory standards (including GDPR).
• Build scalable systems and processesin the context ofDataReporting andDataScienceto ensure data accuracy, consistency, and availability across platforms.

3. Analytics & Insight Generation

• Translate data into actionable insights that drive revenue growth, customer retention, and operational efficiency.
• Applystatistical modelling, machine learning, and AI to solve complex business problems.
• Oversee the design and delivery of dashboards, reports, and self‑service analytics tools.
• Partner with senior leaders to develop dashboards, KPIs, and predictive models that support commercial and customer strategies.

4. Technology & Infrastructure

• Oversee the design and implementation of data platforms, pipelines, and tools that enable real‑time analytics and automation.
• Work closely with Technology and Product teams to ensure data systems are robust, scalable, and integrated with core business applications (CRM, Amazon Connect, etc.).

5. Team Development & Leadership

• Lead, coach, and grow a high‑performing data team, balancing strategic thinking with hands‑on technicalexpertise.
• Foster collaboration between Data, Sales, Engineering, Commercial, Marketing, and Operations to ensure data‑driven alignment across the organisation.

Key Skills and Qualifications

Essential:

• Solidexperience in data leadership roles within high‑growth, tech‑enabled or performance‑driven organisations.
• Proventrack recordof designing and executing enterprise data strategies that deliver measurable business outcomes.
• Strong technical foundation in modern data stacks (e.g., Snowflake,BigQuery, Power BI,DBT, Python, or similar)anddata reporting:Tableau(preferred),PowerBIor similar visualization tools.
• Deep understanding of dataproduct,dataarchitecture, data warehousing,datascienceand advanced analytics (including AI/ML applications).
• Experience in transforming data functions to support automation, CRM optimisation, and customer experience enhancement.
• Ability to balance technical depth with strategic thinking.

PersonAttributes:

• Strategic &hands‑On:Able to think long‑term while diving into the details when needed.
• Curious &analytical:Youseekto understand the ‘why’ behind every metric and enjoy solving complex problems with data.
• Collaborative &Influential:You work cross‑functionally, translating data insights into actionable business strategiesand commercialvalue.
• Low Ego,highimpact:You lead with authenticity, humility, and a drive to make things better — every single day.
• Customer-obsessed:You care deeply about using data to improve customer outcomes and experience.

Why Join Bionic?

At Bionic,better never stops.You’lljoin a team obsessed with improvement, innovation, and impact — where yourexpertisewill directly shape how thousands of British businesses grow and thrive.

Our benefits

We know that our employees are what sets us aside from ourcompetitors;our benefits are just part of the way we say thanks.

Enhance your health & wellbeing 🌱

• Private healthcare cover
• Employee AssistanceProgramme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work 🏖️

• 25 daysannual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year – following successful probation period
• 1 paid charity volunteering day per year
• Optionto buy/sell up to anadditional3 days leave per year

Family matters: for the special moments 🏠

• Enhanced maternity,paternityor shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years\’ service
• Flexible working options & a hybrid work approach

Financial wellbeing 💸

• Auto-enrolled salarysacrificepension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition 🌟

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and localzonely& annual awards and recognition
• Long service awards