Sales Trainer

At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium‑sized businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly.

The role involves designing, delivering and continuously improving training across Bionic’s Sales and Service teams, ensuring agents and team leaders have the knowledge, confidence and capability required to perform effectively in their roles. This role supports new starter onboarding, ongoing development, process and system training, change adoption and targeted performance interventions.

Key responsibilities include:

• Delivering engaging classroom‑based, virtual and on‑the‑job training for Sales and Service agents, including new starter onboarding and ongoing development.
• Designing and developing training materials, including slide decks, facilitator notes, system walkthroughs, knowledge checks, role‑play exercises, process guides and e‑learning content.
• Supporting agents in building strong product, process, system, compliance and customer service knowledge.
• Working with various stakeholders to ensure training content remains accurate, current and reflective of business needs.
• Adapting training delivery to different audiences, learning styles and experience levels.
• Providing coaching and performance support to agents.
• Supporting team leaders and managers with targeted development plans and refresher training.
• Assessing training effectiveness through feedback, observations, knowledge checks, performance data and operational outcomes.
• Maintaining accurate training records and completion tracking.
• Contributing to the continuous improvement of training programmes.
• Supporting the rollout of business change and new processes.
• Promoting a consistent learning culture across Sales and Service.

Essential skills and experience required:

• Proven experience in training, coaching, sales enablement, learning & development, or operational support roles.
• Strong facilitation, presentation and coaching skills.
• Experience designing and delivering structured training programmes.
• Ability to create and maintain effective training materials using digital learning tools.
• Strong communication and stakeholder management skills.
• Ability to use performance data to identify learning needs.
• Strong organisational skills.
• Experience maintaining training records and reporting.
• Understanding of adult learning principles and instructional design methodologies.
• Ability to support change initiatives.

Desirable skills and experience:

• Experience within regulated sales environments.
• Experience supporting both Sales and Customer Service teams.
• Familiarity with sales methodologies and compliance requirements.
• Experience using Learning Management Systems (LMS).
• Experience designing e‑learning content and blended learning programmes.
• Relevant training qualification or certification.
• Experience supporting business transformation or large‑scale operational change programmes.

Benefits include:

• Private healthcare cover and Employee Assistance Programme.
• 25 days annual leave plus 8 UK bank holidays, increasing with tenure.
• Enhanced maternity, paternity or shared parental leave.
• Flexible working options & a hybrid work approach.
• Auto‑enrolled salary sacrifice pension scheme.
• Recognition programmes for high performers.