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- Tasks: Manage customer contracts and ensure smooth processing from sale to completion.
- Company: Join Bionic, the UK's top business comparison service, dedicated to helping small businesses thrive.
- Benefits: Enjoy hybrid working, private healthcare, 25 days leave, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement in a fast-paced environment.
- Qualifications: Previous experience in customer support or sales, strong multitasking skills, and proficiency in CRM systems required.
- Other info: Opportunity for personal growth with training and recognition for high performers.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Sales Administrator
Department: Sales Operations
Location: London (hybrid working – 3 days in office per week)
About Bionic:
We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses.To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.
We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com.
About the Role:
We are looking for a proactive and detail-focused Sales Administrator to join our Sales Operations team. You will be a vital link between our customers, internal teams, and external energy suppliers – ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service.
Your primary responsibility will be to manage the journey of each contract from sale to successful processing. From resolving queries and gathering missing information to coordinating with suppliers and updating internal systems, you will play a key role in delivering a smooth and efficient experience for our customers.
Day-to-Day Responsibilities:
- Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
- Liaise with customers and suppliers to resolve any issues that arise during the switching process.
- Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
- Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
- Monitor and address outstanding contracts to keep records accurate and up to date.
- Identify and recommend process improvements to streamline workflows and enhance efficiency.
- Support internal teams with training and guidance to help reduce recurring administrative issues.
- Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.
What We’re Looking For:
- Previous experience in a customer support, contract administration, or sales support role.
- Confident in resolving customer and supplier queries with professionalism and urgency.
- Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
- Familiarity with contract management processes and an understanding of key contractual terms (desirable).
- A proactive, solutions-focused mindset with a history of driving continuous improvement.
- Comfortable working in fast-paced, target-driven environments.
- Proficient with CRM systems and Microsoft Office tools, especially Excel.
The Team:
This role sits within our Sales Operations department – a key part of the business that connects customers with suppliers to ensure every new contract is handled smoothly and efficiently. The team plays a central role in maintaining service quality and operational accuracy.
About Bionic:
Bionic has over 630 colleagues working across three office locations and four businesses; Bionic – London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.
Benefits:
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work ️
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years\’ service
Financial wellbeing
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
Recognition
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
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Sales Administrator employer: Bionic Services Limited
Contact Detail:
Bionic Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with Bionic's services and the energy market. Understanding how our comparison and switching service works will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the Sales Operations team, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your CRM and Excel skills. Since proficiency in these tools is essential for the role, showcasing your ability to use them effectively can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've improved processes in previous roles. Bionic values a proactive mindset, so being ready to discuss your contributions to efficiency can highlight your fit for the team.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, contract administration, or sales support. Use specific examples that demonstrate your ability to resolve queries and manage contracts effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sales Administrator role at Bionic. Mention how your proactive mindset and attention to detail align with their mission to provide excellent service and streamline processes.
Showcase Relevant Skills: Emphasise your multitasking and time management skills in your application. Provide examples of how you've successfully prioritised tasks in fast-paced environments, as this is crucial for the role.
Highlight Continuous Improvement: Discuss any past experiences where you identified process improvements or contributed to enhancing efficiency. This will resonate well with Bionic's focus on driving continuous improvement within their operations.
How to prepare for a job interview at Bionic Services Limited
✨Know the Company Inside Out
Before your interview, make sure to research Bionic thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Sales Administrator, you'll be the main point of contact for customers. Be prepared to share examples from your past experiences where you've successfully resolved customer queries or improved service delivery. Highlight your professionalism and urgency in these situations.
✨Showcase Your Attention to Detail
Given the role's focus on managing contracts and ensuring accuracy, be ready to discuss how you maintain attention to detail in your work. You might want to mention specific tools or methods you use to keep track of important information and deadlines.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle multiple tasks. Think of situations where you've had to prioritise effectively and how you managed to keep everything on track while maintaining high-quality service.
