At a Glance
- Tasks: Enhance sales performance and quality through coaching and compliance.
- Company: Dynamic insurance firm located in London with a focus on growth.
- Benefits: Private healthcare, generous leave, and support for professional qualifications.
- Other info: Join a supportive team with excellent career development opportunities.
- Why this job: Make a real impact by uplifting broker capabilities and driving compliance.
- Qualifications: Experience in sales coaching and strong understanding of insurance processes.
The predicted salary is between 50000 - 55000 € per year.
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys – closing the loop with coaching, technical controls and compliance processes to improve conversion, retention and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Responsibilities
- Develop broker capability and coaching
- Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Design and deliver learning on objection handling and creating good customer outcomes
- Partner with sales leaders, technical controls, and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams; ongoing monitoring is managed by team leaders
- Conduct risk‑based reviews following call listening and post‑call audits to defined standards
- Monitor and align action planning to regulatory compliance reviews
- Document findings and possible remediation where issues have been identified
- Maintain an audit trail for regulatory reviews
- Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations
- Work with Technical and Compliance to approve wording and guardrails
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk
- Comply with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
Qualifications
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele‑sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy or rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone awards and recognition
- Long service awards
Insurance Quality Lead in London employer: Bionic Services Limited
As an Insurance Quality Lead at our London Liverpool Street location, you will thrive in a dynamic work culture that prioritises employee development and well-being. With comprehensive benefits including private healthcare, generous leave policies, and a commitment to professional growth through CII support, we foster an environment where your contributions are recognised and rewarded. Join us to be part of a collaborative team dedicated to driving excellence in the insurance sector while enjoying a vibrant city atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality assurance and coaching. Think about how you can demonstrate your experience in developing broker capability and compliance. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve processes or outcomes in previous roles. Bring examples of how you've interpreted MI and translated QA data into actionable insights. This will really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you one step closer to landing that Insurance Quality Lead role!
We think you need these skills to ace Insurance Quality Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Quality Lead role. Highlight your experience in broker distribution and sales coaching, and show us how you can enhance our team's performance.
Show Off Your Skills:We want to see your exceptional written and oral communication skills shine through. Use clear examples from your past experiences that demonstrate your analytical mindset and ability to build strong relationships.
Be Authentic:Let your personality come through in your application. We value a collaborative and coaching mindset, so don’t hesitate to share your approach to developing broker capability and improving customer outcomes.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Bionic Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Be ready to discuss how you've previously enhanced sales performance and compliance, as this will show that you understand the role inside out.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached others in a sales environment. Think about specific instances where your feedback led to improved outcomes, and be ready to share these stories during the interview.
✨Understand Regulatory Requirements
Familiarise yourself with Consumer Duty and FCA expectations. Being able to articulate how you ensure compliance in your work will demonstrate your analytical mindset and commitment to maintaining high standards.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show that you can collaborate effectively with sales leaders and technical teams by discussing how you've built strong relationships in past roles.
