At a Glance
- Tasks: Support insurance sales teams by managing processes and ensuring smooth customer journeys.
- Company: Join Bionic, a dynamic company making life easier for small business owners.
- Benefits: Enjoy private healthcare, 25 days annual leave, and a vibrant work environment.
- Other info: Great career progression opportunities in a high-energy, collaborative workplace.
- Why this job: Be part of a friendly team and make a real impact in the insurance sector.
- Qualifications: Proactive, detail-oriented, and skilled in communication and time management.
The predicted salary is between 28000 - 35000 £ per year.
At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world-class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them. To support our continued growth and exciting plans, we’re looking for an Insurance Process Administrator to join our Insurance Team.
As the Process Administrator, you’ll be an integral part of our Insurance Team, offering support to the insurance sales teams by managing processes that ensure a smooth and reliable journey for our customers. In this role, you’ll be:
- Compiling and sending insurance policy documentation to customers within an agreed timeframe
- Monitoring and reporting on documentation accuracy
- Processing cancellations of insurance policies and issuing refunds to customers
- Managing team inboxes through the allocation and completion of emails
- Creating daily case reports and case allocation
- Working towards progressive targets
About you: This is an excellent opportunity for a pro-active individual to be part of a friendly and high-performing team, you’ll also be:
- Confident in working with various stakeholders
- Effective communication skills and time management skills
- Can deliver on KPI’s in a fast-paced environment
- Act with the highest ethical standards due to the regulatory environment within the Insurance team
- Able to work the basics of Microsoft Office products, Word, Excel & PowerPoint
- Laser focused on your attention to detail
- Enthusiastic with a positive/can-do mindset
About Bionic Group: Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field-based agents. We have a high energy work environment; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity, and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means providing you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits: We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks.
- Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays
Insurance Process Administrator in London employer: Bionic Services Limited
Bionic is an exceptional employer that fosters a vibrant and collaborative work culture, making it an ideal place for an Insurance Process Administrator to thrive. With a focus on employee growth, we offer numerous opportunities for career advancement, alongside a comprehensive benefits package that includes private healthcare and generous annual leave. Our energetic environment, filled with passionate colleagues, ensures that every team member feels valued and supported in their journey to success.
