At a Glance
- Tasks: Enhance sales performance and quality through coaching and compliance.
- Company: Dynamic insurance firm located in London with a focus on growth.
- Benefits: Private healthcare, generous leave, and support for professional qualifications.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real impact by developing broker capabilities and driving compliance.
- Qualifications: Experience in sales coaching and strong understanding of insurance processes.
The predicted salary is between 50000 - 55000 € per year.
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys – closing the loop with coaching, technical controls and compliance processes to improve conversion, retention and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Responsibilities
- Develop broker capability and coaching
- Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Design and deliver learning on objection handling and creating good customer outcomes
- Partner with sales leaders, technical controls, and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams; ongoing monitoring is managed by team leaders
- Conduct risk‑based reviews following call listening and post‑call audits to defined standards
- Monitor and align action planning to regulatory compliance reviews
- Document findings and possible remediation where issues have been identified
- Maintain an audit trail for regulatory reviews
- Chair monthly quality and coaching huddle – agree top themes and feedback to sales operations
- Work with Technical and Compliance to approve wording and guardrails
- Work with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk
- Comply with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
Qualifications
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele‑sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year – following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy or rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone awards and recognition
- Long service awards
Insurance Quality Lead employer: Bionic Services Limited
As an Insurance Quality Lead at our London Liverpool Street location, you will thrive in a dynamic work culture that prioritises employee development and well-being. With comprehensive benefits including private healthcare, generous leave policies, and a commitment to professional growth through CII support, we foster an environment where your contributions are recognised and rewarded. Join us to be part of a collaborative team dedicated to enhancing sales performance while ensuring compliance and quality in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Quality Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in sales coaching and compliance, as these are key for the Insurance Quality Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Insurance Quality Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insurance Quality Lead role. Highlight your experience in broker distribution and sales coaching, as well as any relevant qualifications like CII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing sales performance and quality. Share specific examples of how you've developed broker capability or improved compliance in previous roles. We love a good story!
Show Off Your Communication Skills:Since exceptional written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate a straightforward approach that reflects your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Bionic Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Commercial SME Insurance and broker processes. Familiarise yourself with the FCA expectations and Consumer Duty principles, as these will likely come up during the interview. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Coaching Skills
Since the role involves developing broker capability and delivering structured feedback, be prepared to share examples of how you've successfully coached others in the past. Think of specific situations where your coaching made a difference, and be ready to discuss your approach to objection handling and improving customer outcomes.
✨Demonstrate Analytical Thinking
The job requires an analytical mindset to interpret MI and identify patterns. Prepare to discuss how you've used data in previous roles to drive improvements or changes. Bring examples of how you've translated QA data into practical coaching or process changes, as this will highlight your problem-solving skills.
✨Build Relationships
This position is all about collaboration, so think about how you've built strong relationships with teams in the past. Be ready to talk about how you act as a trusted advisor and how you’ve partnered with sales leaders and compliance teams to maintain good broking practices. This will show that you understand the importance of teamwork in achieving quality outcomes.
