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- Tasks: Collaborate with teams to embed AI enhancements in CRM and Contact Centre platforms.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, health perks, and opportunities for career advancement.
- Why this job: Make a real impact by bringing AI solutions to life and enhancing user experiences.
- Qualifications: Experience in software development and strong teamwork skills required.
- Other info: High-energy work environment with a focus on creativity and fun.
The predicted salary is between 36000 - 60000 £ per year.
The role involves collaborating closely with Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms. The Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements.
You will work closely with the Data team, leveraging advanced analytics and insights to identify AI-driven opportunities and validate their impact. Additionally, partnership with the Operations team will ensure that deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage.
Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI. You will play a pivotal role in bringing AI enhancements to life across our Salesforce CRM and Contact Centre platforms. You will identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype, and deliver these features in partnership with our Salesforce and Data teams.
You will demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you will monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers.
Key responsibilities:- Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI driven Salesforce and Contact Centre solutions.
- Collaborate with Salesforce, Data and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI features.
- Stage and prepare functionality for deployment via our CI/CD pipeline.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits:We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health.
AI Solutions Engineer employer: Bionic Services Limited
Contact Detail:
Bionic Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working with AI and Salesforce. Attend meetups or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AI projects or any relevant work you've done. This is your chance to demonstrate how you can bring AI enhancements to life, just like we do at StudySmarter. Make it easy for potential employers to see what you can do!
✨Tip Number 3
Prepare for interviews by understanding the company’s AI roadmap and their current projects. Research how they use AI within their CRM and Contact Centre platforms. This will help you align your answers with their needs and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team and contributing to the innovative work we do together!
We think you need these skills to ace AI Solutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Solutions Engineer role. Highlight your experience with Salesforce, Data, and Operations teams, and show us how you can contribute to our dynamic environment.
Showcase Your Collaboration Skills: We love teamwork! In your application, share examples of how you've successfully collaborated with different teams in the past. This will help us see how you fit into our high-energy work culture.
Demonstrate Your AI Knowledge: Since this role is all about AI enhancements, make sure to include any relevant projects or experiences that showcase your understanding of AI and its practical applications. We want to know how you can bring AI to life!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bionic Services Limited
✨Know Your AI Stuff
Make sure you brush up on the latest trends and technologies in AI, especially as they relate to CRM and contact centres. Be ready to discuss how you've used AI in past projects or how you envision it enhancing processes at their company.
✨Collaborate Like a Pro
Since this role involves working closely with various teams, think of examples where you've successfully collaborated with others. Prepare to share how you’ve defined acceptance criteria and milestones in previous projects, showcasing your teamwork skills.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in implementing AI solutions and how you overcame them. Highlight your ability to iterate based on feedback and improve features, as this aligns with their focus on continuous improvement.
✨Get Familiar with Their Tools
Research the tools and technologies mentioned in the job description, like Salesforce and CI/CD pipelines. If you have experience with GitHub or similar platforms, be ready to talk about it and how you can leverage these tools in your role.