At a Glance
- Tasks: Enhance sales performance and quality in commercial insurance through coaching and compliance.
- Company: Join Bionic, the UK's leading business comparison service with a vibrant culture.
- Benefits: Enjoy private healthcare, 25 days leave, and support for your CII qualification.
- Other info: Dynamic environment with excellent career progression and recognition opportunities.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in broker distribution and strong understanding of commercial SME insurance.
The predicted salary is between 40500 - 49500 £ per year.
We are currently seeking a Quality & Competence Manager (Commercial Insurance) to enhance sales performance and quality. This role will work with our existing broking teams to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance processes to improve conversion, retention, and regulatory outcomes.
This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes. Situated in our vibrant, award-winning sales floor, you will be:
- Developing broker capability and coaching
- Running monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Designing and delivering learning on objection handling and creating good customer outcomes
- Partnering with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders
Quality Assurance
- Conducting risk-based reviews following call listening and post-call audits to defined standards
- Monitoring and aligning action planning to regulatory compliance reviews
- Documenting findings and possible remediation where issues have been identified
- Maintaining an audit trail for regulatory reviews
Continuous Improvement and Governance
- Chairing monthly quality and coaching huddles – agreeing top themes and feedback to sales operations
- Working with Technical and Compliance to approve wording and guardrails
- Working with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
About You
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zone yearly awards and recognition
- Long service awards
Quality & Competence Manager (Commercial Insurance) employer: Bionic Group
At Bionic, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. Our Junior Full Stack Software Engineer role offers not only the chance to work on impactful projects but also ample opportunities for personal and professional growth, supported by experienced engineers. With a focus on employee wellbeing, generous benefits, and a commitment to recognition and progression, Bionic is the perfect place for those looking to make a meaningful contribution while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Competence Manager (Commercial Insurance)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Bionic Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Bionic Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Quality & Competence Manager (Commercial Insurance)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Bionic Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Bionic Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Bionic Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Bionic Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Bionic Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Bionic Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
