At a Glance
- Tasks: Lead quality assurance and coaching for our insurance broking team to enhance performance.
- Company: Join Bionic, the UK's top business comparison service with a vibrant culture.
- Benefits: Enjoy private healthcare, generous leave, and support for your CII qualifications.
- Other info: Dynamic environment with excellent career progression and recognition opportunities.
- Why this job: Make a real impact in a fast-growing team while developing your insurance expertise.
- Qualifications: Experience in sales coaching and a strong understanding of commercial SME insurance required.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50-£55k
Location: London Liverpool Street
Elevate Your Insurance Career at Bionic!
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys—closing the loop with coaching, technical controls and compliance processes to improve conversion, retention, and regulatory outcomes.
Situated in our vibrant, award‑winning sales floor, you will be:
- Developing broker capability and coaching
- Running monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Designing and delivering learning on objection handling and creating good customer outcomes
- Partnering with sales leaders and technical controls and compliance teams to ensure conversation diagnostics and good broking practice is maintained across teams and ongoing monitoring is managed by team leaders
Quality Assurance
- Conducting risk‑based reviews following call listening and post‑call audits to defined standard
- Monitoring and aligning action planning to regulatory compliance reviews
- Documenting findings and possible remediation where issues have been identified
- Maintaining an audit trail for regulatory reviews
Continuous Improvement and Governance
- Chairing monthly quality and coaching huddle – agreeing top themes and feedback to sales operations
- Working with Technical and Compliance to approve wording and guardrails
- Working with Technical Controls team to ensure brokers are following the right procedures and asking the right questions to fully understand the risk
- Complying with regulatory requirements, including Data Protection and FCA guidance, as well as adhering to our governance and control framework
About You
- Experience in broker distribution, sales coaching, QA / Compliance
- Expertise in Commercial SME Insurance with strong understanding of broker processes in a tele sales environment
- Proven track record in developing broking and sales capability in a compliant manner
- Strong understanding of Consumer Duty, FCA expectations and relevant controls
- Analytical mindset to interpret MI, identify patterns and to translate QA data into practical coaching and process changes
- Ability to build strong relationships with the operations team and sales leadership to act as a trusted advisor to sales areas
- Process improvement focus to investigate root cause analysis and define appropriate solutions
- Exceptional written and oral communication skills
- Progress towards relevant qualifications such as CII is preferred
Upon passing probation, you’ll gain full support for your CII studies, including access to our comprehensive apprenticeship programme designed to help you progress, develop your industry knowledge, and build your insurance expertise.
Benefits
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Auto‑enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Insurance Quality Lead in London employer: Bionic Group
At Bionic, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. Our Junior Full Stack Software Engineer role offers not only the chance to work on impactful projects but also ample opportunities for personal and professional growth, supported by experienced engineers. With a focus on employee wellbeing, generous benefits, and a commitment to recognition and progression, Bionic is the perfect place for those looking to make a meaningful contribution while advancing their careers.
