At a Glance
- Tasks: Design and maintain enterprise-scale contact centre solutions using Amazon Connect.
- Company: Confidential client in the tech industry, focused on innovation.
- Benefits: Competitive day rate, remote work, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and problem-solving.
- Why this job: Join a dynamic team and shape the future of customer engagement with cutting-edge technology.
- Qualifications: Experience with AWS, Amazon Connect, and strong scripting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote, UK
Day Rate: Up to £400 per day (Inside IR35)
Duration: 6 months
About the Client
This is confidential at this stage due to the client's request. This will be disclosed during a call with our recruiters.
How you’ll spend your day:
- Design, implement and maintain enterprise-scale contact centre solutions using Amazon Connect and the wider AWS ecosystem.
- Build scalable voice, chat and task-based customer engagement solutions using Infrastructure as Code principles.
- Configure and optimise contact flows, IVRs, routing profiles, agent hierarchies and custom Contact Control Panels (CCP).
- Develop automation scripts and custom integrations to enhance customer and agent experiences.
- Lead platform migrations and transformation projects, including migrations from legacy contact centre platforms.
- Integrate Amazon Connect with third-party systems including CRM, ticketing and workforce management platforms.
- Utilise AWS services such as Lambda, DynamoDB, API Gateway, EventBridge, CloudWatch and S3 to create robust cloud-native solutions.
- Implement reporting and analytics solutions to provide real-time and historical contact centre insights.
- Leverage AI and machine learning technologies including Amazon Lex and Amazon Polly to improve customer interactions and self-service capabilities.
- Monitor, troubleshoot and optimise contact centre performance, ensuring high availability, security and compliance.
- Collaborate with stakeholders across the UK and US, including business analysts, developers and operational teams, to deliver business-critical solutions.
- Provide technical leadership, documentation, training and escalation support across the wider organisation.
What you’ll bring to this role:
- Proven commercial experience designing, implementing and supporting Amazon Connect solutions in enterprise environments.
- Strong knowledge of AWS infrastructure and cloud-native architecture, with a focus on scalability, resilience and security.
- Hands-on experience with Infrastructure as Code, including CloudFormation, Terraform or similar technologies.
- Deep understanding of AWS IAM, security best practices and governance within cloud environments.
- Experience integrating contact centre platforms with external business systems via APIs and SDKs.
- Strong scripting or development skills using technologies such as Python or JavaScript.
- Experience with DevOps tools and practices, including CI/CD pipelines and automated deployments.
- Familiarity with key AWS services including Amazon Connect, Lambda, DynamoDB, API Gateway, EventBridge, Step Functions, CloudWatch, CloudTrail, S3, CloudFront and Kinesis.
- Experience working with Genesys and delivering migrations from platforms such as Five9 or Liberty Netcall would be highly advantageous.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication skills, capable of engaging both technical and non-technical stakeholders.
- Comfortable managing multiple priorities and working independently in a fast-paced, customer-focused environment.
- Degree qualified in Computer Science, Software Engineering, Telecommunications or a related discipline, or possess equivalent commercial experience.
What happens next?
One of our Recruitment Consultants will be in touch and inform you if you’ve been successful to the next stage of the process or not, which is a qualification call where we will tell you more about the role and the client, and understand more about you, your experience and career aspirations.
Should we both wish to proceed, we will submit your details to the client and be in touch regarding the outcome and any further steps.
Equal Opportunities
We are committed to providing equal opportunities for all candidates and welcome applications from individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sexual orientation, or any other characteristic protected by law. As an employment agency for permanent and contract hires, we are dedicated to promoting a diverse and inclusive workforce, and we encourage applications from underrepresented groups to drive innovation and equality within the workplace.
Should you require any reasonable adjustments please let us know so we can accommodate for any interactions with us at Biometric Talent, but also inform the client to ensure reasonable adjustments are made to allow for a fair and equitable process.
AWS Connect Developer employer: BIOMETRIC TALENT
As an AWS Connect Developer with us, you'll thrive in a dynamic remote work environment that champions innovation and collaboration across the UK and US. We offer competitive day rates, a commitment to employee growth through continuous learning opportunities, and a culture that values diversity and inclusion, ensuring you can make a meaningful impact while advancing your career in cloud technology.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Developer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with AWS or in contact centre solutions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects with Amazon Connect and AWS services. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for the call! When you get that qualification call, be ready to discuss your experience in detail. Highlight your hands-on work with Infrastructure as Code and any successful migrations you've led.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets seen by the right people. Plus, it shows you're serious about landing this role!
We think you need these skills to ace AWS Connect Developer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Amazon Connect and AWS. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Skills:Since this role is all about tech, be sure to emphasise your hands-on experience with AWS services and Infrastructure as Code. We love seeing specific examples of how you've used these tools in past roles.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to read through your experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at BIOMETRIC TALENT
✨Know Your AWS Stuff
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect and related tools like Lambda and DynamoDB. Be ready to discuss how you've used these technologies in past projects, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in previous roles. Think about challenges you've faced with contact centre solutions and how you resolved them, as this will demonstrate your troubleshooting abilities.
✨Understand the Business Context
Familiarise yourself with the business impact of the solutions you've implemented. Be ready to explain how your work has improved customer engagement or operational efficiency, as this will highlight your understanding of the bigger picture.
✨Communicate Clearly
Practice explaining technical concepts in a way that non-technical stakeholders can understand. This is crucial, as you'll need to collaborate with various teams. Clear communication can set you apart from other candidates.
