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For Companies At a Glance
- Tasks: Be the go-to IT support for colleagues, solving tech issues and keeping everyone productive.
- Company: Join a leading UK provider of smart, sustainable heat solutions with a mission for energy efficiency.
- Benefits: Enjoy a competitive salary, private healthcare, 25 days holiday, and a 5% pension.
- Why this job: Kickstart your IT career with hands-on experience and clear progression opportunities.
- Qualifications: A proactive mindset, strong problem-solving skills, and a willingness to learn are essential.
- Other info: Flexible working hours and a supportive, inclusive environment await you.
The predicted salary is between 22800 - 28500 £ per year.
Permanent
Location: Shipley (Flexible working hours: 8:00-4:30 or 9:00-5:30)
Salary: up to £28,500 dependent on experience
On-Call: Participation in an out-of-hours on-call rota once ready (additional pay)
Industry: Utilities
About the Client
Our client are a leading UK provider of smart, sustainable heat-network solutions, specialising in end-to-end services for local authorities, housing associations, and private developers. With decades of experience, their expertise ranges from design and build through to operation, metering, billing, and optimisation. Their mission centres on driving energy efficiency, reducing carbon, and delivering reliable, affordable heat for residents.
How you’ll spend your day
You’ll be the first point of contact for IT support across the business, helping colleagues stay productive and supported. Working through a JIRA Service Desk, as well as via phone, email, and face-to-face, you’ll resolve a wide range of technical issues while building strong working relationships at all levels of the organisation.
Your day-to-day will include:
- Responding to IT support requests via JIRA Service Desk, phone, email, and in person
- Handling business-critical incidents and prioritising issues in line with SLAs
- Supporting users with password resets, account access, new starters, and leavers
- Troubleshooting Microsoft 365, email, and common application issues
- Setting up and configuring laptops, desktops, monitors, and mobile devices
- Logging, tracking, and updating tickets accurately
- Escalating complex issues to senior IT staff or third-party providers when required
- Supporting cyber security awareness initiatives
- Monitoring security alerts and reporting suspicious activity
- Creating and maintaining IT documentation and user guides
This role offers clear progression opportunities, with exposure to infrastructure, cyber security, systems administration, and automation projects as you develop.
What you’ll bring to this role
You’ll be someone who enjoys helping others, takes pride in great service, and has a logical, calm approach to problem-solving. You don’t need to know everything on day one - curiosity and a willingness to learn are key.
We’re looking for:
- A proactive mindset, with the ability to spot and prevent issues before they escalate
- Strong troubleshooting and problem-solving skills
- Confidence supporting non-technical users with patience and empathy
- Good communication skills, both written and verbal
- Ability to manage multiple tickets and priorities in a fast-paced environment
- A reliable, professional, and customer-focused approach
From a technical perspective, you’ll have:
- Working knowledge of Windows 11
- Experience using Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Hands-on experience setting up and troubleshooting laptops, desktops, and mobile devices
- Understanding of business networking (Wi-Fi, VPNs, remote working setups)
- Experience configuring mobile devices (iOS and Android)
- The ability to learn new tools and technologies quickly
Desirable (but not essential):
- Experience with JIRA Service Desk or similar ticketing systems
- Previous IT support or customer service experience
- Interest in cyber security or information security
- IT qualifications or certifications (e.g. CompTIA, Microsoft)
Perks & Benefits:
- 5% pension
- Private Healthcare
- 25 days holiday plus bank holidays
What happens next?
One of our Recruitment Consultants will be in touch and inform you if you’ve been successful to the next stage of the process or not, which is a qualification call where we will tell you more about the role and the client, and understand more about you, your experience and career aspirations.
Should we both wish to proceed, we will submit your details to the client and be in touch regarding the outcome and any further steps.
The interview process for this client consists of:
- Stage 1 – Remote 30-minute interview focused on your background and discussing the role in more depth.
- Stage 2 – Onsite 1 hour interview including practical exercise.
Equal Opportunities
We are committed to providing equal opportunities for all candidates and welcome applications from individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sexual orientation, or any other characteristic protected by law. As an employment agency for permanent and contract hires, we are dedicated to promoting a diverse and inclusive workforce, and we encourage applications from underrepresented groups to drive innovation and equality within the workplace.
Should you require any reasonable adjustments please let us know so we can accommodate for any interactions with us at Biometric Talent, but also inform the client to ensure reasonable adjustments are made to allow for a fair and equitable process.
1st Line IT Support Analyst employer: BIOMETRIC TALENT
Contact Detail:
BIOMETRIC TALENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Get familiar with the company and its mission. Knowing about their focus on energy efficiency and sustainable solutions will help you connect during interviews. Show them you're not just another candidate, but someone who genuinely cares about their goals.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling a variety of IT issues, brush up on common problems related to Microsoft 365 and Windows 11. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Don’t underestimate the power of soft skills. Your ability to communicate effectively and support non-technical users is crucial. Prepare examples of how you've helped others in the past, as this will show your customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have any questions or need tips for your interview.
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a 1st Line IT Support Analyst, so don’t be shy about showcasing your troubleshooting skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about helping others and have a proactive mindset, so let that passion come through in your writing.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate good communication skills, so make sure your written application reflects that. Avoid jargon unless it’s relevant, and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at BIOMETRIC TALENT
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11 and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting you've done. This will show that you're not just familiar with the software but can also handle common issues.
✨Practice Your Communication Skills
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and patiently, which is key for this role.
✨Familiarise Yourself with JIRA
If you have experience with JIRA Service Desk, great! If not, take some time to learn the basics. Understanding how to log and track tickets will give you an edge and demonstrate your proactive approach to learning.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled IT issues in the past. Think about times when you spotted potential problems before they escalated. This will highlight your proactive mindset and logical approach to problem-solving, which are crucial for this position.
