Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive process excellence in customer journeys and improve operational efficiency.
- Company: Join bioMérieux, a family-owned leader in diagnostics with a human-centered culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Why this job: Make a real impact on customer experiences and streamline processes globally.
- Qualifications: Experience in commercial operations and a passion for process improvement.
- Other info: Dynamic role with a focus on automation and cross-regional collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Location: Europe or US (RDU)
Department: Commercial Process Excellence, Global Commercial Operations Excellence (GCOE)
Reporting to: Senior Director, Commercial Process Excellence
About the Role
As Field Service & Quote‑to‑Go Live Process Owner, you will play a key role in driving end‑to‑end Commercial Process Excellence across critical post‑sale customer journeys. You will own and continuously improve the Field Service and Quote‑to‑Go Live processes, ensuring operational efficiency, data reliability, and a seamless customer first experience. This role places strong emphasis on process governance, cross‑regional harmonization, and automation, supporting the broader ambition to streamline and standardize the BUY & OWN cycle. By working closely with regional/local teams and global stakeholders, you will enable faster revenue realization, improve customer experience, enhance field agents work conditions and strengthen data integrity across systems.
Key Responsibilities
- End to End Process Ownership: Own the Field Service and Quote to Go Live processes end to end, from customer acceptance through go live and service execution. Ensure clear process governance, documentation, and accountability across regions/local teams. Drive process evolution based on business needs, customer feedback, and performance insights.
- Customer Experience & Lead Time Optimization: Improve the customer’s first experience by ensuring smooth transitions from order, installation, and go live to reagent consumption. Reduce lead times and operational friction to accelerate revenue realization. Ensure consistency, visibility, and transparency throughout the customer journey.
- Performance Monitoring & Data Quality: Define, monitor, and govern key process KPIs (e.g. service performance, lead times, execution quality, time to go live etc.). In collaboration with Installed Base Process Owner, strengthen Installed Base reliability and data integrity by improving process consistency and system usage. Ensure data supports operational execution, performance tracking, and decision making.
- Process Transformation & Automation: Identify, prioritize, and lead process simplification and automation initiatives delivering measurable value. Coordinate multiple workstreams to implement enhancements across tools, workflows, and interfaces. Reduce manual workload and improve efficiency for regional and local teams.
- Stakeholder Engagement & Change Management: Build, animate, and lead a global network of Field Service and Quote to Go Live process experts. Actively engage regional teams, local operations, and global functions to ensure alignment and adoption. Drive change management through communication, training materials, best practices, and knowledge sharing initiatives.
Your Profile
- Proven experience in commercial operations, field service, or customer lifecycle process ownership.
- Strong background in process governance, optimization, and cross‑regional standardization.
- Demonstrated ability to manage complex stakeholder environments at global and regional/local levels.
- Data‑driven mindset, with experience translating operational data into actionable improvements.
- Strong interest in automation, digital tools, and process mining and efficiency.
- Experience in a local subsidiary or operational role is a strong advantage.
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Field Service & Quote‑to‑Go Live Process Owner in Basingstoke employer: bioMérieux
Contact Detail:
bioMérieux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service & Quote‑to‑Go Live Process Owner in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at bioMérieux on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their processes inside out. Familiarise yourself with the Field Service and Quote-to-Go Live processes. Show them you’re not just a candidate, but someone who can drive their vision forward.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their goals, especially around process governance and customer experience. We want to hear how you can make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the bioMérieux family.
We think you need these skills to ace Field Service & Quote‑to‑Go Live Process Owner in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service & Quote-to-Go Live Process Owner role. Highlight your experience in commercial operations and process governance, as these are key aspects of the job. We want to see how your skills align with our mission!
Showcase Your Data Skills: Since this role involves a data-driven mindset, don’t forget to mention any experience you have with performance monitoring and data quality. Share specific examples of how you've used data to drive improvements in past roles. We love numbers that tell a story!
Emphasise Stakeholder Engagement: This position requires managing complex stakeholder environments, so be sure to highlight your experience in engaging with different teams. Talk about how you've successfully led change management initiatives or built networks in previous jobs. We’re all about collaboration here!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our family-owned company with a human-centered culture!
How to prepare for a job interview at bioMérieux
✨Know the Company Inside Out
Before your interview, take some time to research bioMérieux. Understand their history, values, and recent innovations in diagnostics. This will not only show your genuine interest but also help you align your answers with their mission and culture.
✨Master the Key Responsibilities
Familiarise yourself with the key responsibilities of the Field Service & Quote-to-Go Live Process Owner role. Be ready to discuss how your past experiences relate to end-to-end process ownership, customer experience optimisation, and performance monitoring. Use specific examples to illustrate your skills.
✨Prepare for Stakeholder Engagement Questions
Given the emphasis on stakeholder engagement, think about times when you've successfully managed complex stakeholder environments. Prepare to share these experiences, focusing on how you communicated effectively and drove change management initiatives.
✨Show Your Data-Driven Mindset
Since the role requires a data-driven approach, be prepared to discuss how you've used data to inform decisions in previous roles. Bring examples of KPIs you've monitored or improvements you've made based on data insights to demonstrate your analytical skills.
