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For Companies At a Glance
- Tasks: Drive process excellence in customer journeys and improve operational efficiency.
- Company: Join bioMérieux, a family-owned leader in innovative diagnostics solutions.
- Benefits: Inclusive culture, global opportunities, and a focus on personal growth.
- Why this job: Make a real impact on customer experiences and streamline processes.
- Qualifications: Experience in commercial operations and a passion for process improvement.
- Other info: Dynamic role with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Location: Europe or US (RDU)
Department: Commercial Process Excellence, Global Commercial Operations Excellence (GCOE)
Reporting to: Senior Director, Commercial Process Excellence
About the Role
As Field Service & Quote‑to‑Go Live Process Owner, you will play a key role in driving end‑to‑end Commercial Process Excellence across critical post‑sale customer journeys. You will own and continuously improve the Field Service and Quote‑to‑Go Live processes, ensuring operational efficiency, data reliability, and a seamless customer first experience. This role places strong emphasis on process governance, cross‑regional harmonization, and automation, supporting the broader ambition to streamline and standardize the BUY & OWN cycle. By working closely with regional/local teams and global stakeholders, you will enable faster revenue realization, improve customer experience, enhance field agents work conditions and strengthen data integrity across systems.
Key Responsibilities
- End to End Process Ownership
- Own the Field Service and Quote to Go Live processes end to end, from customer acceptance through go live and service execution.
- Ensure clear process governance, documentation, and accountability across regions/local teams.
- Drive process evolution based on business needs, customer feedback, and performance insights.
- Customer Experience & Lead Time Optimization
- Improve the customer’s first experience by ensuring smooth transitions from order, installation, and go live to reagent consumption.
- Reduce lead times and operational friction to accelerate revenue realization.
- Ensure consistency, visibility, and transparency throughout the customer journey.
- Performance Monitoring & Data Quality
- Define, monitor, and govern key process KPIs (e.g. service performance, lead times, execution quality, time to go live etc.).
- In collaboration with Installed Base Process Owner, strengthen Installed Base reliability and data integrity by improving process consistency and system usage.
- Ensure data supports operational execution, performance tracking, and decision making.
- Process Transformation & Automation
- Identify, prioritize, and lead process simplification and automation initiatives delivering measurable value.
- Coordinate multiple workstreams to implement enhancements across tools, workflows, and interfaces.
- Reduce manual workload and improve efficiency for regional and local teams.
- Stakeholder Engagement & Change Management
- Build, animate, and lead a global network of Field Service and Quote to Go Live process experts.
- Actively engage regional teams, local operations, and global functions to ensure alignment and adoption.
- Drive change management through communication, training materials, best practices, and knowledge sharing initiatives.
Your Profile
- Proven experience in commercial operations, field service, or customer lifecycle process ownership.
- Strong background in process governance, optimization, and cross‑regional standardization.
- Demonstrated ability to manage complex stakeholder environments at global and regional/local levels.
- Data‑driven mindset, with experience translating operational data into actionable improvements.
- Strong interest in automation, digital tools, and process mining and efficiency.
- Experience in a local subsidiary or operational role is a strong advantage.
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Field Service & Quote‑to‑Go Live Process Owner in Basingstoke employer: bioMérieux SA
Contact Detail:
bioMérieux SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service & Quote‑to‑Go Live Process Owner in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at bioMérieux on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Field Service & Quote-to-Go Live Process Owner role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and culture. Since bioMérieux is family-owned and values a human-centered approach, think about how your personal values align with theirs and be ready to share examples.
✨Tip Number 3
Showcase your data-driven mindset! Be prepared to discuss how you've used data in past roles to drive process improvements. This will resonate well with the focus on performance monitoring and data quality in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the bioMérieux family.
We think you need these skills to ace Field Service & Quote‑to‑Go Live Process Owner in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service & Quote-to-Go Live Process Owner role. Highlight your experience in commercial operations and process governance, as these are key aspects of the job. We want to see how your skills align with our mission!
Showcase Your Data Skills: Since this role involves a data-driven mindset, don’t forget to mention any experience you have with performance monitoring and data quality. Share specific examples of how you've used data to drive improvements in past roles. We love numbers that tell a story!
Emphasise Customer Experience: This position is all about enhancing the customer journey, so make sure to highlight any relevant experience you have in improving customer experiences. Talk about how you've reduced lead times or improved service execution in previous roles. We’re all about putting customers first!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Let’s get your journey started!
How to prepare for a job interview at bioMérieux SA
✨Know the Company Inside Out
Before your interview, take some time to research bioMérieux. Understand their history, values, and recent innovations in diagnostics. This will not only show your genuine interest but also help you align your answers with their mission and culture.
✨Master the Job Description
Familiarise yourself with the key responsibilities and requirements of the Field Service & Quote-to-Go Live Process Owner role. Be ready to discuss how your experience in commercial operations and process governance can contribute to improving customer journeys and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex stakeholder environments. Prepare specific examples from your past experiences where you successfully improved processes or enhanced customer experiences, focusing on measurable outcomes.
✨Show Your Passion for Automation and Efficiency
Since this role emphasises process transformation and automation, be prepared to discuss your interest and experience with digital tools and process mining. Share any relevant projects where you’ve implemented automation initiatives that led to significant improvements.
