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For Companies At a Glance
- Tasks: Support customer enquiries and manage operational activities in a dynamic environment.
- Company: Join Biomap Ltd, a leader in temperature monitoring solutions for the pharmaceutical industry.
- Benefits: Part-time hours, training, supportive team, and potential for career growth.
- Why this job: Gain valuable experience in the biotech field while making a real difference.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Work locally in NW10 7JB with flexible hours.
The predicted salary is between 16000 - 18000 £ per year.
The Company
Biomap Ltd provides Validation & Qualification services for temperature monitoring solutions to the Pharmaceutical and Biotech Industries. We operate in a heavily regulated environment, supporting laboratories, hospitals, wholesalers, and pharmaceutical manufacturers with compliant, high-quality solutions.
The Role
The Customer Support & Operations Assistant role supports the day-to-day operational and customer service activities of the company. This position is responsible for managing customer enquiries, coordinating the help desk, and handling shipping and logistics activities, ensuring a high standard of service and efficient internal processes in line with Biomap’s quality management system.
General Role Responsibilities:
- Acting as the first point of contact for customer enquiries via phone and email
- Managing and monitoring the help desk, logging, tracking, and resolving support tickets
- Liaising with customers to provide updates, basic technical assistance, and issue escalation where required
- Coordinating shipping and receiving of equipment, including preparation of documentation
- Tracking shipments and ensuring timely dispatch and delivery of customer equipment
- Maintaining accurate records for support cases, shipments, and inventory movements
- Supporting internal teams with administrative and operational tasks as required
- Ensuring all activities comply with internal procedures and quality standards
The Ideal applicant must have:
- Excellent communication skills in both written and spoken English
- Strong attention to detail and accuracy
- A customer-focused mindset with a professional and friendly approach
- Good organisational and time-management skills
- Ability to work independently and manage multiple tasks simultaneously
- A reliable, methodical, and proactive way of working
- Ability to remain calm and effective when dealing with customer issues
Requirements
- Previous experience in customer support, help desk, administration, or logistics (preferred)
- Good IT skills, including email, spreadsheets, and basic ticketing systems
- Familiarity with shipping, courier coordination, or inventory management is an advantage
- Must live locally - NW10 7JB
- Ability to work within a regulated or quality-driven environment is beneficial
What we offer
- Part-time working hours (4 hours per day)
- Training and ongoing support
- Opportunity to gain experience within the pharmaceutical and biotech industry
- Friendly and supportive team environment
- Potential for role development as the company grows
Salary: £16k - £18k per year
Position Type: Part time (Monday to Friday - 4 hours per day)
Company Website: www.biomap.co.uk
Customer Support & Operations Assistant (Part - Time) in London employer: Biomap Ltd
Contact Detail:
Biomap Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Operations Assistant (Part - Time) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Biomap's website and social media. Understanding their services and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend. This will help you feel more confident when discussing how you'd handle customer enquiries and issues.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks or projects in the past. This is key for the Customer Support & Operations Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support & Operations Assistant (Part - Time) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support & Operations Assistant role. Highlight your relevant experience in customer support and logistics, and show us how your skills align with our needs at Biomap.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on showcasing your written English skills!
Be Detail-Oriented: Attention to detail is crucial in our regulated environment. Make sure your application is free from typos and errors, and provide specific examples of how you've demonstrated accuracy in previous roles. We love a methodical approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Biomap Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Biomap Ltd. Understand their services, especially in temperature monitoring solutions for the pharmaceutical and biotech industries. This will not only show your interest but also help you tailor your answers to align with their values and operations.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you maintained a professional and friendly approach, even under pressure.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks simultaneously, so be ready to discuss how you prioritise and organise your workload. You could mention specific tools or methods you use to keep track of tasks, ensuring nothing slips through the cracks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
