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For Companies At a Glance
- Tasks: Support customer enquiries and manage operational activities in a dynamic environment.
- Company: Join Biomap Ltd, a leader in temperature monitoring solutions for the pharmaceutical industry.
- Benefits: Part-time hours, training, friendly team, and growth opportunities.
- Why this job: Gain valuable experience in the biotech field while making a real difference.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Ideal for students seeking flexible work with potential for career development.
The predicted salary is between 12800 - 14400 £ per year.
The Company
Biomap Ltd provides Validation & Qualification services for temperature monitoring solutions to the Pharmaceutical and Biotech Industries. We operate in a heavily regulated environment, supporting laboratories, hospitals, wholesalers, and pharmaceutical manufacturers with compliant, high-quality solutions.
The Role
The Customer Support & Operations Assistant role supports the day-to-day operational and customer service activities of the company. This position is responsible for managing customer enquiries, coordinating the help desk, and handling shipping and logistics activities, ensuring a high standard of service and efficient internal processes in line with Biomap’s quality management system.
General Role Responsibilities:
- Acting as the first point of contact for customer enquiries via phone and email
- Managing and monitoring the help desk, logging, tracking, and resolving support tickets
- Liaising with customers to provide updates, basic technical assistance, and issue escalation where required
- Coordinating shipping and receiving of equipment, including preparation of documentation
- Tracking shipments and ensuring timely dispatch and delivery of customer equipment
- Maintaining accurate records for support cases, shipments, and inventory movements
- Supporting internal teams with administrative and operational tasks as required
- Ensuring all activities comply with internal procedures and quality standards
The Ideal applicant must have:
- Excellent communication skills in both written and spoken English
- Strong attention to detail and accuracy
- A customer-focused mindset with a professional and friendly approach
- Good organisational and time-management skills
- Ability to work independently and manage multiple tasks simultaneously
- A reliable, methodical, and proactive way of working
- Ability to remain calm and effective when dealing with customer issues
Requirements
- Previous experience in customer support, help desk, administration, or logistics (preferred)
- Good IT skills, including email, spreadsheets, and basic ticketing systems
- Familiarity with shipping, courier coordination, or inventory management is an advantage
- Must live locally - NW10 7JB
- Ability to work within a regulated or quality-driven environment is beneficial
What we offer
- Part-time working hours (4 hours per day)
- Training and ongoing support
- Opportunity to gain experience within the pharmaceutical and biotech industry
- Friendly and supportive team environment
- Potential for role development as the company grows
Salary: £16k - £18k per year
Position Type: Part time (Monday to Friday - 4 hours per day)
Company Website: www.biomap.co.uk
Customer Support & Operations Assistant (Part - Time) in City of London employer: Biomap Ltd
Contact Detail:
Biomap Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Operations Assistant (Part - Time) in City of London
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Biomap's website and social media. Understanding their services and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend. This will help you feel more confident when discussing how you'd handle customer enquiries and issues.
✨Tip Number 3
Show off your organisational skills! Be ready to share examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities like shipping and logistics.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support & Operations Assistant (Part - Time) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer support and operations. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional – we love a good, well-structured application!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks, so make sure to mention any experience you have with managing logistics or administrative duties. Give us examples of how you’ve kept things running smoothly in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Biomap Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Biomap Ltd. Understand their services, especially in temperature monitoring solutions for the pharmaceutical and biotech industries. This will not only show your interest but also help you tailor your answers to align with their values and operations.
✨Showcase Your Customer Service Skills
Since the role focuses on customer support, be ready to share specific examples of how you've handled customer enquiries or resolved issues in the past. Highlight your communication skills and your ability to remain calm under pressure, as these are crucial for this position.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks simultaneously, so prepare to discuss how you prioritise your workload. You might want to mention any tools or methods you use to stay organised, such as ticketing systems or spreadsheets, which are relevant to the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
