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- Tasks: Install and troubleshoot advanced SCIEX systems across Europe, ensuring top performance in labs.
- Company: Join Biolyz, a leader in saliva-based biomarker testing for elite athletes.
- Benefits: Competitive salary, bonuses, equity options, and opportunities for rapid career growth.
- Why this job: Make a real impact in sports performance while working with top-tier clubs and organisations.
- Qualifications: 5+ years of experience with SCIEX systems and strong troubleshooting skills required.
- Other info: Dynamic startup environment with high autonomy and accountability.
The predicted salary is between 48000 - 72000 ÂŁ per year.
About Biolyz
Biolyz offers saliva-based biomarker testing service. We provide daily saliva testing with a 24h turnaround time for over 125+ biomarkers. We leverage biomarkers to predict injuries and performance for professional athletes. Biolyz HQ is based in Austria, we collaborate with top football clubs and high-level sports organisations, offering a fast-paced, innovative environment where your expertise can have a real impact.
The Role
We are building a high-performance LCMS technical team in Europe and are hiring a Senior Field Service Engineer with deep expertise in SCIEX 7500 and 7500+ QTRAP systems. This is not a routine service role. You will own instrument performance across multiple Biolyz sites, provide routine cleaning of the mass spectrometers, solve complex hardware and software issues, and act as the technical authority for triple quadrupole platforms in demanding lab environments. You must be comfortable operating independently, handling escalations, and representing a growing company in front of senior scientists and lab directors.
What You Will Do
- Install and commission SCIEX 7500 and 7500+ QTRAP systems across Europe and UK
- Lead complex troubleshooting of vacuum, ion optics, electronics, and front-end LC issues
- Perform advanced diagnostics beyond standard preventive maintenance
- Drive root cause analysis on repeat failures and performance drift
- Optimize sensitivity, robustness, and uptime in high-throughput labs
- Train Biolyz employees on advanced maintenance and performance optimization
- Act as technical escalation point for all Biolyz sites (currently Germany, Austria and UK)
What You Must Bring
- 5+ years field service experience on SCIEX triple quadrupole platforms
- Direct hands‑on expertise with 7500 or 7500+ QTRAP systems
- Strong knowledge of:
- Turbo molecular and roughing pump systems
- Vacuum leak detection and pressure diagnostics
- ESI source behavior and contamination management
- LC front‑end troubleshooting
- Sciex OS software and acquisition workflows
Who You Are
- Highly autonomous and accountable
- Comfortable working in startup conditions with limited structure
- Decisive under pressure
- Strong communicator with scientists and lab management
- Focused on measurable performance outcomes
Why This Role
You will not be one of many engineers in a large service network. You will be a key technical pillar in a focused, high‑growth operation. Your work will directly affect customer retention, reputation, and expansion in Europe and UK.
What We Offer
- Senior‑level compensation aligned with experience
- Short‑term: Salary to ensure that your lifestyle is covered and you are able to work worry‑free about money
- Medium‑term: (Team) Bonus that ensures that you are aligned with our medium‑term goals, that quality is held high and that the team is operating at 100%. Bonuses tend to be up to ~20% of gross salary.
- Long‑term: Equity package; we want all employees to participate in the long‑term success of the company we are all building. If Biolyz becomes big, the success is shared among the team.
- Chance to contribute to groundbreaking work in sports performance and health biomarker analysis.
- Opportunity to work alongside top‑tier soccer clubs and high‑level sports organisations.
- High responsibility with the ability to climb the career ladder more rapidly than anywhere else. If you perform, you will earn promotions rapidly.
Process
We take hiring very seriously and take special care to find the best talent. 3 Rounds: 1) Screening (virtual); 2) Technical (virtual); 3) Technical (on‑site) and 4) Management (virtual) interviews.
Senior Field Service Engineer employer: Biolyz
Contact Detail:
Biolyz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Biolyz, their services, and their impact on sports performance. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of SCIEX 7500 and 7500+ QTRAP systems, as well as troubleshooting techniques. Being able to discuss your hands-on experience confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your soft skills! Being autonomous and a strong communicator is key for this role. Share examples of how you've successfully worked under pressure or trained others, as these qualities are just as important as your technical expertise.
We think you need these skills to ace Senior Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Service Engineer role. Highlight your experience with SCIEX 7500 and 7500+ QTRAP systems, and don’t forget to mention any relevant troubleshooting skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Biolyz and how your skills can make a difference. Be sure to mention your experience in high-pressure environments and your ability to work independently.
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've solved in the past. We love candidates who can think on their feet and tackle challenges head-on, especially when it comes to technical problems in demanding lab settings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Biolyz!
How to prepare for a job interview at Biolyz
✨Know Your SCIEX Systems Inside Out
Make sure you brush up on your knowledge of the SCIEX 7500 and 7500+ QTRAP systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you optimised performance in high-throughput labs. This will show that you’re not just familiar with the equipment but can also handle complex issues.
✨Showcase Your Autonomy
Since this role requires a high level of independence, be ready to share examples of when you've successfully operated autonomously in previous positions. Highlight situations where you made critical decisions under pressure, as this will demonstrate your ability to thrive in a startup environment with limited structure.
✨Communicate Like a Pro
As a Senior Field Service Engineer, you'll need to interact with scientists and lab management regularly. Practice articulating complex technical concepts in a clear and concise manner. Consider preparing a few anecdotes that illustrate your strong communication skills and how they’ve helped resolve issues or improve processes.
✨Prepare for Technical Challenges
Expect to face technical questions during the interview, especially around vacuum systems, ESI source behaviour, and software workflows. Brush up on these topics and be ready to discuss your hands-on experience. You might even want to prepare a mini case study of a challenging situation you resolved, showcasing your analytical skills and technical expertise.