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- Tasks: Manage relationships with elite football clubs and translate biomarker data into actionable insights.
- Company: Biolyz, a cutting-edge biomarker testing platform for athlete performance.
- Benefits: Dynamic role with travel opportunities and direct impact on sports performance.
- Other info: Fast-paced environment with a focus on injury prevention and performance optimisation.
- Why this job: Be a trusted advisor in high-performance environments and influence elite sports outcomes.
- Qualifications: 3–5+ years in Customer Success and strong relationship management skills.
The predicted salary is between 50000 - 60000 £ per year.
About Biolyz
Biolyz is a cutting‑edge saliva‑based biomarker testing platform powering actionable insights into athlete physiology, readiness, and performance. We deliver rapid, daily biomarker analysis across 125+ analytes that elite teams (including top European football clubs) rely on to predict injuries, optimize training loads, and elevate performance outcomes. Biolyz operates at the intersection of sports science, biology, and elite competition.
TL;DR – Why You Might Want This
- You’ll work directly with elite football clubs and performance leaders at the highest level of the sport.
- You’ll own strategic customer relationships end‑to‑end — not “support tickets.”
- You’ll operate extremely close to performance decision‑making.
- You’ll travel, be embedded, and become a trusted advisor to high‑performance environments.
- If you’re looking for a comfortable 9–5 CS role, this is not it.
Your Responsibilities
- Own assigned customers end‑to‑end — relationship, retention, and expansion.
- Run daily/weekly check‑ins with clubs and performance departments.
- Translate biomarker data into clear, actionable performance narratives.
- Drive concrete use cases around injury prevention, recovery optimization, and load management.
- Ensure Biolyz is deeply integrated into the customer’s workflow.
- Identify risks early and proactively intervene.
- Travel frequently to customer sites and be present when it matters most (including critical match phases).
- Maintain extremely high responsiveness — football operates 7 days a week.
- Serve as the internal voice of the customer to Product and Science.
You have 3–5+ years experience in Customer Success.
Customer Success - DE & UK in London employer: Biolyz
Contact Detail:
Biolyz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - DE & UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the sports science and customer success fields. Use LinkedIn to connect with current employees at Biolyz or similar companies. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Show off your passion for sports! When you get the chance to chat with potential employers, make sure to highlight your love for football and how it drives your work ethic. They want someone who’s as invested in performance as they are!
✨Tip Number 3
Prepare for those interviews by diving deep into Biolyz’s mission and values. Understand their biomarker testing platform inside out. The more you know, the better you can demonstrate how you’ll add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success - DE & UK in London
Some tips for your application 🫡
Show Your Passion for Sports Science: When you're writing your application, let your enthusiasm for sports science and performance optimisation shine through. We want to see how your background aligns with our mission at Biolyz, so share any relevant experiences that highlight your love for the game and the science behind it.
Tailor Your Application: Don’t just send a generic CV and cover letter! Make sure to tailor your application specifically for the Customer Success role at Biolyz. Highlight your experience in managing customer relationships and how you can bring value to elite football clubs. We appreciate a personal touch!
Be Clear and Concise: We’re looking for clarity in your application. Use straightforward language and get to the point quickly. Remember, you’ll be translating complex biomarker data into actionable insights, so showing us you can communicate effectively from the get-go is key!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining the Biolyz team!
How to prepare for a job interview at Biolyz
✨Know Your Biomarkers
Familiarise yourself with the basics of biomarker testing and how it relates to athlete performance. Being able to discuss specific biomarkers and their implications will show your genuine interest in Biolyz's work and how you can contribute to customer success.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained customer relationships. Highlight how you’ve handled challenges and turned them into opportunities, especially in high-pressure environments like sports.
✨Be Ready for Real-Time Scenarios
Expect situational questions that test your problem-solving skills. Think about how you would handle a scenario where a club is facing an injury crisis and needs immediate support. This will demonstrate your ability to think on your feet and prioritise customer needs.
✨Emphasise Your Flexibility
Since this role involves travel and working outside typical hours, be prepared to discuss your adaptability. Share experiences where you’ve adjusted your schedule or approach to meet client demands, showing that you’re ready for the dynamic nature of the job.