Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage relationships with elite football clubs and translate biomarker data into actionable insights.
- Company: Biolyz, a cutting-edge biomarker testing platform for athlete performance.
- Benefits: AAA-level compensation, direct exposure to elite sports, and real impact on company trajectory.
- Why this job: Be a trusted advisor in high-performance environments and make a difference in sports science.
- Qualifications: 3–5+ years in Customer Success or sports performance, with a strong understanding of football dynamics.
- Other info: Intense culture focused on precision, accountability, and real outcomes.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Biolyz
Biolyz is a cutting‑edge saliva‑based biomarker testing platform powering actionable insights into athlete physiology, readiness, and performance. We deliver rapid, daily biomarker analysis across 125+ analytes that elite teams (including top European football clubs) rely on to predict injuries, optimize training loads, and elevate performance outcomes. Biolyz operates at the intersection of sports science, biology, and elite competition.
TL;DR – Why You Might Want This
- You’ll work directly with elite football clubs and performance leaders at the highest level of the sport.
- You’ll own strategic customer relationships end‑to‑end — not “support tickets.”
- You’ll operate extremely close to performance decision‑making.
- You’ll travel, be embedded, and become a trusted advisor to high‑performance environments.
- If you’re looking for a comfortable 9–5 CS role, this is not it.
Your Responsibilities
- Own assigned customers end‑to‑end — relationship, retention, and expansion.
- Run daily/weekly check‑ins with clubs and performance departments.
- Translate biomarker data into clear, actionable performance narratives.
- Drive concrete use cases around injury prevention, recovery optimization, and load management.
- Ensure Biolyz is deeply integrated into the customer’s workflow.
- Identify risks early and proactively intervene.
- Travel frequently to customer sites and be present when it matters most (including critical match phases).
- Maintain extremely high responsiveness — football operates 7 days a week.
- Serve as the internal voice of the customer to Product and Science.
You
- 3–5+ years experience in Customer Success, Account Management, sports performance environments, or similar high‑responsibility roles.
- Strong understanding of football and elite sports dynamics.
- Educational or professional background in sports science, biology, physiology, exercise science, or medicine.
- A medical degree (MD) is a strong plus.
- Comfortable discussing biomarker data and physiological insights with experts.
- High ownership mentality — you don’t wait to be told.
- Willing to travel extensively.
- Very high availability and responsiveness, including occasional weekends.
- Structured, calm under pressure, and credible in high‑performance rooms.
What We Offer
- AAA‑level compensation for AAA‑level performance.
- Direct exposure to elite football environments across Europe.
- Real ownership and impact on company trajectory.
- Close collaboration with founders, scientists, and leadership.
- A culture of intensity, precision, and accountability.
- No fluff. Real outcomes.
Process
We take hiring seriously and hire selectively. 3 rounds: Screening, Technical / domain deep‑dive, Management interview.
Customer Success - DE & UK employer: Biolyz
Contact Detail:
Biolyz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - DE & UK
✨Tip Number 1
Network like a pro! Reach out to people in the sports performance industry, especially those connected to football clubs. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by diving deep into Biolyz's mission and values. Understand their biomarker testing platform inside out, and be ready to discuss how your experience aligns with their goals. Show them you're not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Stay flexible and ready to adapt. The world of elite sports is fast-paced and ever-changing. Highlight your ability to thrive under pressure and your willingness to travel. This will resonate well with hiring managers looking for someone who can keep up with the demands of the role.
We think you need these skills to ace Customer Success - DE & UK
Some tips for your application 🫡
Show Your Passion for Sports: When you're writing your application, let your love for sports shine through! We want to see how your background in sports science or experience in elite environments connects with our mission at Biolyz. Make it personal and relatable!
Be Specific About Your Experience: Don’t just list your previous roles; tell us about the impact you made in those positions. Highlight specific achievements in customer success or account management that demonstrate your ability to drive results in high-pressure situations.
Tailor Your Application: Make sure to customise your application for this role. Use keywords from the job description and relate them to your own experiences. This shows us that you’ve done your homework and are genuinely interested in what we do at Biolyz.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Biolyz
✨Know Your Biomarkers
Familiarise yourself with the key biomarkers relevant to sports performance. Understand how they impact athlete physiology and readiness. This knowledge will help you translate complex data into actionable insights during your interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships. Highlight how you’ve driven retention and expansion, especially in high-pressure environments like sports. This will demonstrate your fit for the role.
✨Be Ready to Discuss Football Dynamics
Brush up on your understanding of football and elite sports dynamics. Be prepared to discuss how you can integrate Biolyz’s solutions into a club's workflow and enhance performance outcomes. Showing your passion for the sport will resonate well with the interviewers.
✨Demonstrate High Responsiveness
Since the role requires high availability, be ready to discuss how you manage your time and prioritise tasks effectively. Share examples of how you've maintained responsiveness in previous roles, especially during critical situations or tight deadlines.