Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic helpdesk team to deliver top-notch customer service and efficient task management.
- Company: Join a global facilities management organisation with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, generous leave, and a solid pension scheme.
- Why this job: Make a real impact by leading a team and enhancing service delivery in a fast-paced environment.
- Qualifications: Experience in helpdesk leadership and strong communication skills are essential.
- Other info: Great opportunities for training, development, and career progression await you.
The predicted salary is between 24000 - 36000 £ per year.
FM Helpdesk Team Leader – Deansgate, Manchester – Global Facilities Management Organisation
CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking.
Package
- Competitive salary of £30,000 per annum (depending on experience)
- Core hours are Monday - Friday (40 hours per week)
- 25 days annual leave plus bank holidays
- Generous workplace pension scheme
- Training, development & progression opportunities
Responsibilities
- Lead, coach and motivate the helpdesk team to deliver exceptional service
- Act as the main point of contact for escalations, queries, and performance issues
- Monitor and manage workload distribution and ensure all SLAs/KPIs are met
- Support the implementation of helpdesk processes and system improvements
- Prepare and deliver performance reports to management
- Liaise with clients, contractors and internal departments to ensure effective communication and issue resolution
- Conduct regular 1-1s, appraisals and training sessions for team development
Requirements
- Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sector
- Strong understanding of CAFM systems (e.g., Concept, Planon, or similar)
- Excellent communication, interpersonal and organisational skills
- Ability to remain calm under pressure and manage competing priorities
- Strong problem-solving skills and a proactive approach to service delivery
- Competent in MS Office and helpdesk reporting tools
Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.
Facilities Helpdesk Team Leader in Manchester employer: Biological Consulting Europe Ltd
Contact Detail:
Biological Consulting Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk leadership. Think about how you would handle escalations or improve team performance, and be ready to share your ideas!
✨Tip Number 3
Showcase your skills! If you’ve got experience with CAFM systems or have led teams before, make sure to highlight these in conversations. We want to see how you can bring value to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Facilities Helpdesk Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Helpdesk Team Leader role. Highlight your experience in leading teams and managing helpdesk operations, as well as any relevant skills in CAFM systems. We want to see how you can bring your unique flair to our team!
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership skills! Talk about how you've motivated teams in the past and how you’ve handled escalations or performance issues. We love seeing examples of how you’ve made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and achievements!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV directly. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Biological Consulting Europe Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of CAFM systems like Concept or Planon. Being able to discuss how you've used these tools in previous roles will show that you're not just familiar with the tech, but that you can leverage it to improve helpdesk operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to coach and inspire others, which is crucial for the Helpdesk Team Leader role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling escalations or managing workload distribution. Practise your responses to these scenarios so you can showcase your problem-solving skills and calmness under pressure.
✨Communicate Effectively
Since this role involves liaising with clients and internal departments, practice articulating your thoughts clearly. Good communication is key, so consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and approachable.
