Helpdesk Administrator

Helpdesk Administrator

Full-Time 24000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the maintenance team by coordinating schedules and managing communications.
  • Company: Join a reputable, family-owned business in Tunbridge Wells with a supportive culture.
  • Benefits: Enjoy secure on-site parking and a newly refurbished office environment.
  • Why this job: Be part of a close-knit team where your contributions are valued and growth is encouraged.
  • Qualifications: Experience in facilities management or finance-related admin is essential.
  • Other info: This is a full-time, permanent role with Monday to Friday hours.

The predicted salary is between 24000 - 32000 £ per year.

Maintenance Administrator – Tunbridge Wells

Up to £32,000 per annum | Office-Based | Permanent Role

CBW Staffing Solutions are currently recruiting for a Maintenance Administrator on behalf of a highly reputable, family-owned business based in the heart of Tunbridge Wells. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment with on-site parking.

Key Details:

  • Location: Tunbridge Wells
  • Salary: Up to £32,000 per annum (dependent on experience)
  • Working Hours: 08:00 – 17:00, Monday to Friday
  • Contract Type: Full-time, Permanent
  • Work Arrangement: Fully office-based
  • Parking: Secure, on-site parking available

Role Overview:

As a Maintenance Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations.

Key Responsibilities:

  • Liaising with clients, engineers, and internal staff to ensure smooth operations
  • Managing engineer diaries and scheduling appointments via internal systems
  • Raising and processing purchase orders and job quotes
  • Coordinating with the maintenance supervisor to allocate daily tasks
  • Managing incoming and outgoing communications (emails and calls)
  • Maintaining accurate records by scanning and uploading documentation
  • Opening and closing maintenance jobs on internal systems
  • Assisting with diary and call-out rota management
  • Providing general administrative support to the wider team

Required Experience and Skills:

  • Prior experience in a Facilities Management (FM) or maintenance environment
  • Strong background in finance-related admin: quotations, invoicing, purchase orders
  • Excellent organisational and multitasking abilities
  • IT literate with the ability to quickly adapt to new systems
  • Confident communicator with strong interpersonal skills
  • Proven administrative experience in a fast-paced office setting

If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.

Helpdesk Administrator employer: Biological Consulting Europe Ltd

Join a highly reputable, family-owned business in the heart of Tunbridge Wells, where you will be part of a supportive and growing team in a newly refurbished office environment. With secure on-site parking and a commitment to employee development, this role as a Maintenance Administrator offers a fantastic opportunity for meaningful work and career growth within a stable and valued organisation.
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Contact Detail:

Biological Consulting Europe Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Helpdesk Administrator

✨Tip Number 1

Familiarise yourself with the specific software and systems commonly used in maintenance administration. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.

✨Tip Number 2

Research the company culture of the family-owned business you're applying to. Understanding their values and how they operate will help you tailor your responses in the interview, showing that you’re a good fit for their team.

✨Tip Number 3

Prepare examples from your past experience that highlight your organisational and multitasking skills. Be ready to discuss specific situations where you successfully managed schedules or handled client communications effectively.

✨Tip Number 4

Network with current or former employees of the company if possible. They can provide valuable insights into the role and the team dynamics, which can help you answer questions more effectively during your interview.

We think you need these skills to ace Helpdesk Administrator

Strong organisational skills
Multitasking abilities
Excellent communication skills
Interpersonal skills
Experience in Facilities Management
Finance-related administrative skills
Proficiency in managing purchase orders and quotations
IT literacy and adaptability to new systems
Proven administrative experience in a fast-paced environment
Ability to coordinate schedules and manage diaries
Attention to detail
Record-keeping and documentation management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or maintenance environments. Emphasise your administrative skills, particularly in finance-related tasks like quotations and purchase orders.

Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational abilities and multitasking skills. Mention specific examples of how you've successfully managed schedules or communications in previous roles.

Highlight IT Proficiency: Since the role requires adapting to new systems quickly, mention any relevant software or tools you are familiar with. This could include scheduling software or financial management systems.

Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients and team members in past positions. Strong interpersonal skills are crucial for this role.

How to prepare for a job interview at Biological Consulting Europe Ltd

✨Showcase Your Organisational Skills

As a Maintenance Administrator, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experience where you successfully managed schedules or coordinated projects. This will demonstrate your ability to handle the role's demands.

✨Familiarise Yourself with Financial Processes

Since the role involves processing purchase orders and quotations, brush up on your knowledge of financial documentation. Be ready to explain your experience with invoicing and financial admin, as this will be crucial for the interview.

✨Communicate Confidently

Strong communication skills are essential for liaising with clients and engineers. Practice articulating your thoughts clearly and confidently, and consider preparing answers to common questions about how you've handled client communications in the past.

✨Research the Company Culture

Understanding the family-owned business's values and culture can give you an edge. Look into their history and mission, and think about how your personal values align with theirs. This will help you convey why you're a great fit for their team.

Helpdesk Administrator
Biological Consulting Europe Ltd
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