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Helpdesk Administrator – Facilities Provider – North Lanarkshire – Salary £27,000
CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role. Your duties will include all aspects of helpdesk, day-to-day administration tasks, working closely with the Helpdesk Manager chasing documentation/invoices, and answering calls and emails. In return, the company offers a competitive salary, further training, and the opportunity to work for a great organization!
Key Duties & Responsibilities
- Receive and return phone calls to support the facilities function, ensuring all activities are managed professionally.
- Check and maintain the FM Helpdesk Inbox.
- Schedule reactive and helpdesk call-outs.
- Review jobs received during the day and allocate accordingly to Engineers.
- Process purchase orders and invoices, issue and close planned and reactive maintenance visits, and input data.
- Support Office & Contract Managers in the administration and delivery of departmental objectives.
- Attend to queries as they arise.
- Provide general administration support.
- Raise corrective maintenance tasks following completed PPM tasks.
- Organize day-to-day work to ensure key tasks are fulfilled.
- Support departmental administrative housekeeping and provide information related to internal procedures to add value to the contract.
Requirements
- Previous Facilities & Maintenance Helpdesk experience is ideal.
- Excellent and professional telephone manner.
- Excellent customer service skills.
- Effective time management.
- Ability to think ahead, plan, and prioritize workload.
- Ability to work under pressure and meet deadlines.
- Computer literacy.
- Ability to work as part of a team.
- Work safely in accordance with current health and safety policies and procedures.
- A positive attitude and determination to succeed.
Salary & Benefits
- £27,000 annual salary.
- Hybrid working opportunity.
- 25 days holiday plus bank holidays.
- Company pension scheme.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT System Training and Support
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Contact Detail:
Biological Consulting Europe Ltd Recruiting Team